Jobs for People with MS: National MS Society

Field Tech Specialist Location(s): Columbus, OH, US Function: Marketing Audience: Experienced Professional Work Arrangement: Remote Requisition ID: 62560 PURPOSE OF THE JOB The Roofing Product Field Technical Specialist acts as the product and field application technical expert for the business providing roof inspections, technical and application consulting to internal and external customers, training, written product application instructions, and assistance with warranty claim resolution. This individual will work closely with multiple stakeholders including, the Customer Response Team (warranty), science & technology, marketing, legal, sales, manufacturing, and building science. This position supports the Warranty Department and Quality Assurance Team at the World Headquarters. This role is one of a team of Field Technical Specialists and supports a specific region. The role requires up to or greater than 60% travel and may include travel outside of the assigned region on occasion. Additionally, occasional travel on weekends may be required to lead/support trainings, meetings, or PJWs that occur on Mondays or Fridays. Reports to:Field Technical Specialist ManagerSpan of Control:No direct reports JOB RESPONSIBILITIESField Inspection: Provide inspection, evaluation, and documentation of workmanship for projects with Owens Corning workmanship coverage in support of the Platinum & Preferred extended warranties program. Conduct on-site roof inspections on warranty claims. Provide thorough documentation and recommendations. Inspections include evaluation of all site condition impacting roof performance including ventilation and general construction quality. Review and evaluate inspection reports provided by customers and third-party providers. Maintain proper documentation on customer related claims. Act as field representative/project manager on major claims. In all activities, be safe and be a leader for roof safety practices. Technical Support: Confirm post job walk appointments (via; phone calls, email, texting, etc.) Confirm properties for walkability/safety in accordance with current Roof access safety policy (via; google earth or other technology.) Meet report completion timeline expectations as determined during annual performance goal setting Meet repair follow-up timeline expectations as outlined in standard work Meet phone/email response timeline expectations Provide real time technical assistance to the Customer Solutions Team and call center. Author letters and technical bulletins (certification, deviation, application & warranty exceptions). Handle incoming technical phone inquiries from customers and sales team. Provide technical support to the marketing team for communications, trade shows, and product demonstrations. Work with contractors and the customer response team to resolve job-stops and product acceptance issues. Author written responses to code officials and customers regarding product use, application, and performance as required. Training: Provide technical training to roofing contractors, sales, and customers. Develop presentations and curriculum focused on technical product and field application. Conduct hands-on product application training for sales, business leaders, suppliers, contractors, customer service, & customer solutions teams. New Product Development: Provide input on new product development and product applications to ensure that new products can be properly and easily installed in the field. Write application instruc