Job Information
Girl Scouts Western Pennsylvania Customer Care Specialist in Greensburg, Pennsylvania
Location: Greensburg
Position Description:
The Customer Care Specialist serves as the first point of contact and provides high quality customer service to internal and external customers.
The essential functions of the position include:
- Support functions of a multi-channel customer contact center to include answering incoming calls, managing and responding appropriately to inquiries while problem solving, and providing solutions to customers via phone, email and in-person
- Provide high quality customer service in a customer friendly, efficient manner yielding overall customer satisfaction
- Maintain customer relationship management by entering information quickly and accurately
- Perform a variety of administrative services that may include typing, filing, making copies, office supply and mail distribution
- Provide support to other departments as needed such as processing membership renewals and assist with and support the product program initiatives
- Serve as the primary back up to the retail shop, as needed
This position is office based, generally M-TH 8:30 AM-5:00 PM, with a remote Friday of 9:00 AM-noon
Requirements:
- Ideal candidates will have 1-3 years of experience in a customer-facing role
- Top notch communicator -- writes well and communicates in a clear and understandable manner
- Strong computer skills in Microsoft Office, Outlook and willingness and ability to learn new systems
- Working knowledge of Salesforce a plus, but training is provided
- Ability to perform basic office skills to include record keeping, report preparation, filing and records management
- Must be organized, detail orientated, and customer focused
- Ability to pay close attention to detail and maintain confidentiality
Ability and willingness to work and maintain a flexible schedule
*Summary and Benefits: *
Girl Scouts Western Pennsylvania is one of three Girl Scout councils in Pennsylvania. We are a 501(c)(3) non-profit organization that supports 27 counties in western Pennsylvania and are an Equal Opportunity Employer. Clearances and criminal background checks are required.
Our generous benefit package includes:
- 35 hour workweek and Fridays are remote
- Health, dental and vision insurance available
- HSA, Health FSA, Dependent Care FSA, and Parking FSA options
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``` - Company paid life and long-term disability insurance - Voluntary benefit options: short-term disability, cancer insurance, life insurance, and accident insurance - 401(k) plan, both pre-tax and ROTH options, with employer match - A generous paid time off policy - 15 paid holidays annually (business closure between December 24-Jan 1) - Paid Parental Leave - Paid Sick Leave - Employee Assistance Program
PLEASE CLICK "APPLY" ON PACAREERLINK.PA.GOV AND SEE "FOLLOW-UP INSTRUCTIONS"
TO APPLY: Apply today to be part of our mission to help build girls of courage, confidence, and character, who make the world a better place.