Jobs for People with MS: National MS Society

Product Manager - Diagnostics, Connected Services

Location:

Greensboro, NC, US, 27409

Position Type: Professional

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

What you will do

Vehicle uptime is increasingly critical in the trucking industry, making it an essential metric. Vehicle diagnostics and fault monitoring are crucial for minimizing downtime, enabling quick repairs to get trucks back on the road efficiently. A comprehensive diagnostics approach that leverages fault codes helps identify issues accurately, streamlining the repair process. This method facilitates cost-effective repairs and positively influences fleet operational costs. A proactive diagnostics approach can detect minor problems early, allowing for timely fixes before they escalate into significant breakdowns. Diagnostics and fault monitoring are integral to the core services and solutions offered by Volvo and Mack Trucks.

This position is responsible for defining the roadmap, commercializing, and supporting external customer offerings related to vehicle diagnostics and fault monitoring. This includes leveraging telematics, diagnostics, and over-the-air/remote programming technologies. The role involves collaboration with Mack Trucks and Volvo Truck NA’s commercial truck sales organizations, services and solutions, aftermarket technology teams, and internal product and project management teams.

Core Responsibilities:

• Develop and execute the telematics-based connected vehicle diagnostics and fault monitoring services strategy, aligning with the product roadmaps for connected vehicles, customer support, and service contracts.

• Serve as the product owner for Mack and Volvo Trucks' proprietary diagnostic solutions, fostering an environment that promotes fault data analytics and drives continuous innovation in diagnostic services.

• Oversee the development of new and existing product features by collaborating with engineering, technology, and purchasing teams. Act as a liaison between various technical organizations, such as powertrain, advanced engineering, and aftermarket technology, to build a collaborative approach that translates market needs into proactive product enhancements.

• Enhance the existing advanced analytics platform to continuously evolve new fault monitoring rules, business process automation, and service improvements.

• Employ agile development and deployment methodologies to support the continuous release of new features. Manage product requirements, launch planning, marketing strategies, and resource coordination to contribute to the product development roadmap.

• Lead project activities related to feature development and support for connected vehicle services, including managed contract maintenance, driver performance optimization, vehicle efficiency, and general truck maintenance solutions. Ensure a clear product vision and a consistent voice of the customer across the organization.

• Maintain up-to-date competitive intelligence and integrate it to secure a competitive advantage for Volvo Group North America.

Who are you?

Do you dream big? We do too, and we are excited to grow together. In this role, you will bring:

Key Competencies:

• Analytical Thinking and Innovation: Ability to analyze complex data and situations, driving innovative solutions.

• Adaptability: Quickly learns and applies new concepts and skills in dynamic environments.

• Creativity and Initiative: Demonstrates originality and proactively implements new ideas.

• Critical Thinking and Analysis: Strong aptitude for critical evaluation and in-depth analysis of challenges and opportunities.

• Complex Problem-Solving: Skilled at navigating and resolving intricate issues with practical solutions.

• Leadership and Social Influence: Capable of leading teams and positively influencing others to achieve shared goals.

Skills & Knowledge:

• In-depth Knowledge of Class 8 Trucking or Heavy-Duty Industry in North America: Strong familiarity with the industry, trends, and operations.

• Commercial and Business Acumen: Solid understanding of business strategies and commercial principles that drive success.

• Understanding of Total Cost of Ownership (TCO) Components: Basic knowledge of factors influencing fleet operations.

• Attention to Detail and Analytical Skills: High precision combined with strong critical thinking and analytical abilities.

• Adaptability to Fast-Paced Environments: Proven ability to thrive in demanding, high-pressure settings.

• Effective Communication and Presentation Skills: Excellent written and verbal communication and professional presentation skills.

• Task Prioritization: Expertise in managing and prioritizing multiple tasks efficiently.

Minimum Education and Experience:

• Bachelor’s degree in Mechanical Engineering, Automotive Engineering, or a related field preferred.

• 8-10 years of experience in the heavy-duty industrial, agriculture, or transportation industry, focusing on customer interaction, services and solutions delivery, and addressing customer needs.

• Familiarity with business analytic tools like Microsoft BI, QlikView, or similar platforms is an advantage.

What’s in it for you?

We offer a solid package of compensation and benefits:

• Competitive medical, dental and vision insurance.

• Generous paid time off including paid caregiver and parental leave policies.

• Competitive matching retirement savings plans.

• Working environment where your safety, health and wellbeing come first.

• Focus on professional and personal development through Volvo Group University.

• Programs that make today’s challenging reality of combining work and personal life easier.

Ready for the next move?

If you are curious to explore how we put our words into actions, follow us on LinkedIn and volvogroup.com.

We value your data privacy and therefore do not accept applications via mail.

Who we are and what we believe in

Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Applying to this job offers you the opportunity to join Volvo Group . Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are almost 100,000 people empowered to shape the future landscape of efficient, safe and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents with sharp minds and passion across the group’s leading brands and entities.

Founded in 1900, Mack Trucks is an iconic brand that embodies the American spirit: pioneering, hard-working, authentic and ambitious. Mack trucks are recognized around the world as “The American Truck You Can Count On,” thanks to our durable, reliable and application-driven vehicles that get the job done.

Volvo Trucks , founded in Sweden in the late 1920s, is a brand centered around innovating for people – to make life easier, better, and safer. We are determined to lead the way towards a sustainable transport industry, in which we are equally determined for our customers to be successful and stay in the forefront.

By joining our North American Group Truck brands (Volvo & Mack) , you will be part of a global and diverse team, where we work with passion, we trust each other, and we embrace change to stay ahead. By working together, we can provide innovative solutions that add value over time and help us create the world we want to live in.

Job Category: Sales & Services

Organization: Mack Trucks & Volvo Trucks

Travel Required: Occasional Travel

Requisition ID: 13160

View All Jobs (https://jobs.volvogroup.com/?locale=en_US)

Do we share the same aspirations?

Every day, Volvo Group products and services ensure that people have food on the table, children arrive safely at school and roads and buildings can be constructed. Looking ahead, we are committed to driving the transition to sustainable and safe transport, mobility and infrastructure solutions toward a net-zero society.

Joining Volvo Group, you will work with some of the world’s most iconic brands and be part of a global and leading industrial company that is harnessing automated driving, electromobility and connectivity.

Our people are passionate about what they do, they aim for high performance and thrive on teamwork and learning. Everyday life at Volvo is defined by a climate of support, care and mutual respect.

If you aspire to grow and make an impact, join us on our journey to create a better and more resilient society for the coming generations.

Nearest Major Market: Greensboro