Jobs for People with MS: National MS Society

Intern: Volvo Action Service/Mack (Fall 2024)

Location:

Greensboro, NC, US, 27409

Position Type: Student

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

About Us

Volvo Group Trucks Uptime Support, a division of Volvo Group North America, provide industry leading emergency and breakdown services and customer support in the aftermarket across North America.

Position Description

We are currently looking for a student to work with our Volvo Action Service/Mack One Call (VAS/MOC) group as a Training Development Intern. You should be prepared to work in a challenging and fast-paced environment; gaining experience and knowledge in various aspects of training material development and delivery of internal processes related to commonly occurring breakdowns and their causes. As a valued member of Volvo Action Service/Mack One Call, you will have the opportunity to work directly with the breakdown agents and technical support specialists responsible for providing customer solutions. Our goal is to contribute to your development, as well as providing an opportunity for you to work in a business environment within the automotive manufacturing industry. This position will report to Training Manager within Volvo Action Service/Mack One Call.

Position Responsibilities

• Create Knowledge Articles: Develop, update, and maintain comprehensive Knowledge articles to assist internal teams and clients.

• Create a method for gathering Needed “knowledge Request.”

• Enhance Team Communication: Assist in cleaning up and organizing communication channels within the team to ensure clarity and efficiency.

• Collaborate with Team Members: Work closely with various departments to gather information, understand their needs, and provide relevant Knowledge articles.

• Continuous Improvement: Proactively identify areas for improvement in Knowledge management and team communication processes.

• Support development of training tutorials to be used by agents working with customers and for inclusion on related service apps connected to maintainability of our various products

• Investigate and provide recommendations related to improved training materials in various formats and media to support EMS Agents

• Contribute to positive working environment.

Critical Competencies

• Teamwork: Building cooperation among individuals and departments, sharing information and resources, and working to achieve group goals and outcomes.

• Communication: Listen effectively, transmit information accurately and understandably, and actively seek feedback from experienced engineers, project manager, etc.

• Dependability/Reliability: Follow through on commitments, timely delivery on projects, assigned tasks, etc.

• Flexibility: Willing to perform a wide range of tasks, positive responds to changes in direction and priorities, and acceptance of new challenges, responsibilities, and assignments.

Internship Education and Program Requirements

• Applicant must be currently enrolled and pursuing a degree in a Communications field, ideally with a focus toward video and/or social media production, editing, or scripting at an accredited school and have completed 30 semester hours of undergraduate studies prior to the start of the co-op/internship.

• Fall Interns may up to work 30 hours per week.

• Applicants must have a minimum cumulative grade point average of 2.75

• Strong communication skills.

• Valid US Work authorization.

Personal Competencies

• Creativity

• Technical Skills

• Peer Relationships

• Integrity and Trust

• Standing Alone

• Action Oriented

• Perseverance

Ready to make the next move?

At the Volvo Group, we strive for a clear, transparent, and straightforward compensation approach, motivating you to contribute to the company’s growth. For all intern and co-op positions, the hourly range is set at $16.00 - $46.00. The hourly rate for these roles is determined by several factors including, but not limited to, geographic location, academic classification, and degree seeking area of study. In addition to these factors, we believe in the importance of pay equity and consider internal equity of our current team members as part of any final offer. 

We also offer the following benefits to interns and co-ops:

• Housing assistance 

• Countless career opportunities / internal mobility across our global organization 

• Training and personal development 

We value your data privacy and therefore do not accept applications via mail.

Who we are and what we believe in

Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Applying to this job offers you the opportunity to join Volvo Group . Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are almost 100,000 people empowered to shape the future landscape of efficient, safe and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents with sharp minds and passion across the group’s leading brands and entities.

Founded in 1900, Mack Trucks is an iconic brand that embodies the American spirit: pioneering, hard-working, authentic and ambitious. Mack trucks are recognized around the world as “The American Truck You Can Count On,” thanks to our durable, reliable and application-driven vehicles that get the job done.

Volvo Trucks , founded in Sweden in the late 1920s, is a brand centered around innovating for people – to make life easier, better, and safer. We are determined to lead the way towards a sustainable transport industry, in which we are equally determined for our customers to be successful and stay in the forefront.

By joining our North American Group Truck brands (Volvo & Mack) , you will be part of a global and diverse team, where we work with passion, we trust each other, and we embrace change to stay ahead. By working together, we can provide innovative solutions that add value over time and help us create the world we want to live in.

Job Category: Competence Development

Organization: Mack Trucks & Volvo Trucks

Travel Required: No Travel Required

Requisition ID: 9988

View All Jobs (https://jobs.volvogroup.com/?locale=en_US)

Do we share the same aspirations?

Every day, Volvo Group products and services ensure that people have food on the table, children arrive safely at school and roads and buildings can be constructed. Looking ahead, we are committed to driving the transition to sustainable and safe transport, mobility and infrastructure solutions toward a net-zero society.

Joining Volvo Group, you will work with some of the world’s most iconic brands and be part of a global and leading industrial company that is harnessing automated driving, electromobility and connectivity.

Our people are passionate about what they do, they aim for high performance and thrive on teamwork and learning. Everyday life at Volvo is defined by a climate of support, care and mutual respect.

If you aspire to grow and make an impact, join us on our journey to create a better and more resilient society for the coming generations.

Nearest Major Market: Greensboro