Jobs for People with MS: National MS Society

Join a team that improves patient outcomes, through innovative and flexible solutions to the acute care market! When you work for Skytron, you get so much more than a job, including:

• Hybrid work arrangement
• Comprehensive benefits package, beginning day one
• Annual Pool Bonus
• Paid vacation, personal days, and holidays
• 401(k) and Profit sharing
• Tuition reimbursement program
• Onsite gym
• Family-owned and operated business

As the Customer Service Representative, you will:

• Review and interpret equipment job files, entered by the Customer Service Specialist, including: purchase orders, quotes, delivery requirements, and other authorized representative/customer specifications
• Communicate with assigned authorized representatives throughout the equipment order fulfillment process, ensuring orders are on track for scheduled delivery
• Work closely with key stakeholders to verify inventory status, shipping and delivery requirements, and other customer specifications for equipment orders
• Coordinate shipment activity, including but not limited to: preparation of shipping documentation, notification and confirmation of shipment, coordination of equipment returns, and processing freight claims for damaged products
• Enter bill of material and quote data lines into ERP system, recording any discrepancies with the original quote or purchase order
• Work closely with assigned authorized representatives to resolve any discrepancies that may arise after customer approval of product configurations
• Respond to inquiries from customers and authorized representatives related to order status, inventory availability (through the feasibility process), pricing, and freight estimates
• Provide return authorizations related to capital equipment and demo equipment, determining the proper credit due and inventory disposition for each item
• Process authorized representative orders for parts and supplies received via fax or email. Provide customer support and enter orders from customers via call center
• Handle post-shipment billing of equipment orders to customers and authorized representatives, recording any final adjustments that may occur
• Work with internal Credit Analysts to create revised invoices, as needed
• Work on behalf of authorized representatives and customers to resolve order issues, such as inventory availability and other time-critical challenges

For success in this role, you will:

• Capably handle required administrative functions
• Verify work to ensure accurate results, requiring minimal rework
• Follow work instructions, procedures, safety guidelines, and company policies
• Meet productivity standards
• Listen to others, expressing ideas, both orally and in writing
• Give customer needs priority, responding quickly to concerns and demonstrating a desire to assist others
• Be internally motivated and work well with minimal supervision
• Devise workable solutions or consult with secondary resources to devise solutions
• Have a college degree or 3-5 years of relevant experience serving the needs of customers in retail, wholesale, or manufacturing environments
• Have 1-3 years of demonstrated success in customer service, order fulfillment, or project coordination or facilitation (strongly preferred)
• Be proficient in Microsoft Office programs, including: Word, Outlook, PowerPoint, and Excel
• Previous experience with an MRP / ERP system (strongly preferred)
• Have the ability to handle multiple projects at once, work under pressure, and meet deadlines