Jobs for People with MS: National MS Society

Job Summary:

Assist Distribution Business customers, technicians, and parts personnel in securing needed parts and supplies with limited supervision.

### Key Responsibilities:

• Health, Safety, and Environmental (HSE):

  • Comply with HSE standards, policies, procedures, and regulations.

  • Use appropriate personal protective equipment.

• Customer Service:

  • Perform customer parts counter duties, including receiving calls, greeting walk-in customers, completing paperwork, and handling transactions.

  • Maintain favorable relationships with internal and external customers by addressing their needs and issues promptly. Escalate issues to a supervisor when necessary.

  • Keep the customer parts area and parts warehouse neat and clean.

  • Lead or guide other parts personnel in sourcing complex parts requests or finding alternatives.

• Parts Procurement:

  • Utilize various systems, catalogs, and resources to identify and procure parts cost- and time-efficiently.

  • Collaborate with technicians to locate necessary parts.

• Mentorship and Team Participation:

  • Assist management in mentoring and developing less experienced parts personnel through knowledge transfer and on-the-job training.

  • Participate in parts department improvement assignments and projects; may lead small portions of improvement activities.

  • Identify and act on opportunities to upsell supporting products and services to customers.

• Additional Duties:

  • Manage stock levels, shipping and receiving parts, warehouse activities, inventory management, core processing, and other parts-related duties as assigned by management.

  Qualifications and Competencies:

• Competencies:

  • Order Processing: Manage customer orders from receipt to fulfillment.

  • Order Life Cycle Systems Knowledge: Use system screens to process orders, modifications, and customer queries accurately and timely.

  • Communication: Deliver clear, audience-specific communications.

  • Accountability: Hold self and others accountable to meet commitments.

  • Action Oriented: Tackle new opportunities and challenges with urgency and enthusiasm.

  • Customer Focus: Build strong customer relationships and deliver customer-centric solutions.

  • Warehouse Inventory Control: Manage physical inventory to meet customer expectations.

  • Process Optimization: Know effective and efficient processes for continuous improvement.

  • Customer Support: Proactively support customers at each order life cycle phase to ensure satisfaction.

  • Interpersonal Savvy: Relate openly and comfortably with diverse groups.

• Education, Licenses, Certifications:

  • High school diploma or equivalent.

  • Proficiency in Microsoft applications and advanced computer skills.

  • May require licensing for compliance with export controls or sanctions regulations.

• Experience:

  • Significant work experience or specialized skills obtained through education, training, or on-the-job experience.

  Additional Manager Notes:

• Skills: General construction skills, mechanical aptitude, installing fiberglass insulation.

• Tasks: Fiberglass insulation work, fall protection gear, working from heights, cutting and grinding, caulking and painting, basic construction skills, scissor/boom lift experience.

• Requirements: Reliable transportation, quality-minded, teamwork, customer-driven, ability to lift up to 50 lbs, inventory management, material handling, computer literacy, attention to detail, following directions, flexibility, potential overtime, steel-toed shoes required, safety-minded.

• Working Hours: Mon - Fri, 7am - 3:30pm, with potential overtime and 30-minute onsite interviews.

  Pay Rate: Up to $21/hr

  Shift: First shift, 7am - 3:30pm

  Interviews: 30-minute onsite interviews will be scheduled by the manager.

System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.