Jobs for People with MS: National MS Society

Job Description

Strong communication and collaboration abilities, with the capacity to work effectively in a team environment.

Manage and maintain ServiceNow platform, including configuration, customization, and troubleshooting.

Develop and maintain Standard Operating Procedures (SOPs) for various operational processes.

Initiate and oversee escalations to ensure timely resolution of issues.

Perform Windows client management tasks, including software deployment, patch management, and system configuration.

Manage mobile devices using SOTI MobiControl, including device provisioning, security policies, and application management.

Collaborate with cross-functional teams to identify and implement system improvements and enhancements.

Provide technical expertise and support to end-users and stakeholders as needed.

Monitor system performance and reliability, proactively identifying and addressing potential issues.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Skills and Requirements

3-5 years of experience in a similar role, with a focus on operational systems management (Retail experience++)

Proficiency in managing team's queues and performing escalations within ServiceNow or similar platform.

Strong experience in authoring and maintaining Standard Operating Procedures (SOPs).

Proven ability to initiate and manage escalations effectively.

Solid understanding of Windows client management principles and practices.

Experience with mobile device management platforms, preferably SOTI MobiControl.

Excellent problem-solving skills and attention to detail null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.