Job Information
TISTA Science and Technology Senior Configuration Manager in United States,
Overview
Are you a purpose-drivenSenior Configuration Managerseeking to join Dreamers, Drivers, and Doers who serve the Veterans that have protected our Freedom?
TISTA associates enjoy above Industry Healthcare Benefits, Remote Working Options, Paid Time Off, Training/Certification opportunities, Healthcare Savings Account & Flexible Savings Account, Paid Life Insurance, Short-term & Long-term Disability, 401K Match, Tuition Reimbursement, Employee Assistance Program, Paid Holidays, Military Leave, and much more!
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Responsibilities
Contribute in the development of SCM governance documentation which includes SCM policy, procedure, work instructions, knowledge and training documents for internal use by implementers of the process and for external use by customers of the process
Manage CMDB Health activities related to Completeness, Compliance and Correctness of CIs in the CMDB, to include configuration of the CMDB Health functions within the ITSM Tool
Support appropriate Governance and Advisory Boards (CABs) related to Service Configuration Management
Develop, Lead, or Support CMDB Configuration Audits, which include development of automated Audits, leveraging the ITSM Tool's Audit functions as well as additional Auditing tools or specialized scripting which enable and optimize current or ITSM tool audit functions
Participate in SCM IT Service Management Tool functionality User Acceptance Testing (UAT) activities as required
Evaluate SCM process activities and provide recommendations for continuous improvement opportunities, to include automated solutions and configuration of the ITSM tool for improvement of automated workflows and CMDB Automated ingestion of CI data
Perform continuous Analysis of CI data, to support SCM process improvement activities based on analysis results
Provide timely and accurate status reporting to program management and project teams related to SCM Sustainment activities - Daily taskings and processes
Support SCM Process Owner with Subject Matter Expert (SME) knowledge to support SCM overall SCM Program maturity activities, to include development of reports and dashboards utilizing the ITSM Tool functionality, or additional reporting tools
Assist with ensuring Day-to-Day activities of the SCM process are conducted which includes completing Service Requests, Change Requests and customers contacting the SCM Program requesting process and CMDB CI input and update assistance
Serve as a liaison between process and technical teams supporting SCM process automation such as Discovery and Service Mapping which support CMDB CI ingestion
Work with team on creation and implementation of reports, using ITSM Tool functionality or additional reporting tools, which analyzes and compares CMDB CI Data in many different ways and for different ITSM Use Cases
Analyze CI Data ingested to ensure alignment with Common Service Data Model (CSDM) alignment, as well as Technology Business Management (TBM) Services Model where appropriate
Create and maintain Services Data in the CMDB, to include Business Services, Mapped Application Services, Dynamic CI Groups and Technical Services
Qualifications
Involved in performing tasks related to ITSM-CMDB Process implementation supporting Enterprise CMDB Operationalization
Experience as lead in the implementation of process activities related to Service Configuration Management, Configuration Management Database (CMDB) process functions
Ability to Lead technicians in CMDB Health Auditing, Common Service Data Model process alignment, and CMDB Data Output processes supporting customers and various IT Service Management areas and functions, to include close alignment with IT Operations Management process functions which affect CMDB CI availability and accuracy
Experience in using IT Service Management Tools – e.g., ServiceNow Products - IT Operations Management Suite of Products - Discovery, Service Mapping, Event Management, Incident, Change, problem, and the CMDB; Strategic Portfolio Management Suite of Products - Application Portfolio Management, Technology Portfolio Management; some scripting experience desired to support CMDB Audits and reporting needs
Preferred: ITIL Foundations certified
Preferred: Experience with ITSM processes of Change, Release, and Service Configuration Management aligned with Government requirements
Education:
Bachelor's Degree in Computer Science, Engineering, Engineering Management, Math, or equivalentPLUS 10 Years of experience
Eight (8) years of additional relevant experience may be substituted for education
Clearance:
The ability to pass a Tier 2/Modest Background Investigation
Location:
Remote, USA
Monday - Friday (8:00 AM - 4:30 PM EST)
Pay Range:
The pay for this position ranges from $52,730 to $72,500
The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, and location
Also, certain positions are eligible for additional forms of compensation, such as bonuses
TISTA associates are eligible to participate in our comprehensive benefits plan! More information can be found here:https://tistatech.com/working-at-tista/
TISTA Science and Technology Corporation,a CMMI Maturity Level 3 company, focuses on delivering information technology and professional services to Federal and State agencies. TISTA is recognized in 2019 by Inc. 5000 as one of the fastest-growing private companies in the US. TISTA is also a recipient of 2019 Top Veteran-Owned Companies by the Washington Business Journal. TISTA also received a 2018 Moxie Award in the GovCon category.
Here at TISTA Science and Technology, we value Veterans and encourage all to apply!
#thinktista #tistacares #tistavaluesvets
Employment Transparency:
TISTA is an Equal Opportunity/Affirmative Action Employer and embraces diversity in our employee population. It is the policy of TISTA to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or genetic information. TISTA will refrain from discharging, or otherwise discriminating against, employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants.
The EEO is the Law poster is available here, and the poster supplement is availablehere. (https://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf)
The Pay Transparency Policy is availablehere. (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf)
Tista is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation due to a disability for any part of the employment process, please send an e-mail torecruiting@tistatech.comor call (301) 968-3420 and let us know the nature of your request and your contact information.
TISTA is a federal contractor and is subject to the federal contractor COVID requirements under the new FAR/DFARS clauses and must comply with the incorporated Guidance.
If the candidate is hired to perform work on or in connection with one of TISTA’s federal contracts, TISTA is contractually obligated to ask the candidate to verify and show proof of vaccination status and the candidate will be required to comply with mask and social distancing requirements imposed by the FAR/DFARS as well as any additional requirements imposed by TISTA’s customers for any required onsite work.
Job ID2024-5302
Job LocationsUS-Remote-United States