Job Information
Apex Systems Inc Technical Service Specialist (2043542) in Glen Allen, Minnesota
Job#: 2043542 Job Description: Technical Support Specialist Location: Eagan ONSITE Requirement Summary: The main function of a desktop technician is to research, design, develop, and test computer or computer-related equipment for commercial, industrial, military or scientific use. A typical desktop technician is responsible for supervising the manufacturing and installation of computer or computer-related equipment and components. Job Responsibilities: Update knowledge and skills to keep up with rapid advancements in computer technology. Provide technical support to designers, marketing and sales departments, suppliers, engineers and other team members throughout the product development and implementation process. Test and verify hardware and support peripherals to ensure that they meet specifications and requirements, by recording and analyzing test data. Monitor functioning of equipment and make necessary modifications to ensure the system operates in conformance with specifications. Analyze information to determine, recommend, and plan layout, including type of computers and peripheral equipment modifications. Skills: Verbal and written communication skills, problem solving skills, customer service and interpersonal skills. Basic ability to work independently and manage one s time. Basic knowledge of circuit boards, processors, electronic equipment and computer hardware and software. Knowledge of computer software, such as configuration management software, desktop communications software, operating system software and internet directory services software. Education/Experience: Bachelors degree in computer science or related field or equivalent training/education required. 2-4 years customer service related experience required.