Jobs for People with MS: National MS Society

Exciting Opportunity for a Site Receptionist

We are searching for a Site Receptionist to join our talented team based in Renfrew.

As Site Receptionist, your role will be to attend to visitors and deal with inquiries on the phone and face to face. You will also supply appropriate information regarding the organisation to the general public, clients and customers, and support with general administration duties to the Operations Department.

This is a permanent position working 37 hours per week. Due to the nature of the role, it will be site-based.

Who are we?

Howden is a leading global engineering business who focus on providing mission critical air and gas handling products to our clients, helping them to increase their environmental and operational efficiencies. We recognise the value of people and truly believe that by working together, aligned to a common purpose, we all have the opportunity to grow, learn and make a difference.

What Needs To Be Done?

Front Desk Management

• Greeting Visitors: Welcoming clients, contractors, and other visitors, directing them to the appropriate person or department.

• Managing Incoming Calls: Answering and routing phone calls professionally, taking messages, and addressing inquiries when possible.

• Visitor Log Maintenance: Keeping a log of visitors entering and exiting the premises for security and record-keeping purposes.

Administrative Support

• Appointment Scheduling: Coordinating and scheduling meetings and appointments for staff members, ensuring there are no conflicts.

• Mail Handling: Receiving, sorting, and distributing incoming mail and packages, and managing outgoing mail and courier services.

• Document Preparation: Assisting in the preparation and formatting of documents, reports, and presentations as required by the engineering team.

Communication and Coordination

• Internal Communication: Acting as a liaison between different departments to facilitate smooth communication and operations.

• Event Coordination: Assisting in the planning and organization of company events, meetings, and conferences.

Customer Service

• Client Interaction: Handling inquiries from clients, providing information, and directing them to the appropriate personnel.

• Feedback Collection: Gathering feedback from visitors and clients to improve service quality and address concerns.

Data Management

• Database Maintenance: Updating and maintaining contact lists, client information, and other relevant databases.

Compliance and Security

• Security Protocols: Enforcing company security protocols, such as visitor badges and access control, to ensure a secure working environment.

• Confidentiality: Handling sensitive information with discretion and maintaining confidentiality at all times.

To be successful you must have …

• Administration experience.

• Excellent communication skills.

• Ability to identify and implement improvement.

• Previous experience in a similar role would be desirable, but not essential.

In Return, we offer a range of fantastic benefits:

• A flexible and supportive work environment.

• A competitive salary.

• Generous holiday entitlement package.

• Howden Pension Plan with Scottish Widows.

• Healthcare cash plan with Healthshield.

• Access to My Howden Benefits & Wellbeing Portal – Cycle2Work programme, range of discounts across various retailers, wealth of information to support health & wellbeing.

• Group Life Assurance plan at 3x salary.

• Group Income Protection plan.

• Opportunity to be involved in our ESG ‘Bright Future’ initiatives – STEM ambassador & volunteering.

• Dedicated Help@Hand Service – Free Counselling, Physiotherapy, financial support etc.

• Training & Development Opportunities.

• Enhanced Maternity, Paternity, shared parental and adoption leave pay.

Interested? We would love to hear from you! Please follow the link to our website to apply.