Jobs for People with MS: National MS Society

Job Description

Are you eager about navigating the exciting world of managing strategic “Land Experience projects” following the "Costa Manifesto" for sustainable and inclusive tourism?

Within our Guest Experience department, you'll have the opportunity to showcase your skills in designing new Land Experiences and fine-tuning options already in our portfolio to ensure authenticity, memorability, and distinctiveness as well as fully respecting the new Brand Positioning and related USPs.

Who we are:

Welcome to our global community! We take pride in our diverse community of over 20,000 professionals from 70 different countries and cultures. At Costa, we believe in open communication, positivity, and support. We foster an environment built on trust and transparency, where everyone's voice is heard.

How you’ll live your ambition:

From our offices in Genoa, as a Land Experience Specialist you will play a pivotal role in designing and implementing new and strategic land experiences.

Within the Guest Experience department, you will have the opportunity to exert significant influence in designing excursions, improving and finding innovative solutions for the management of itineraries and land experiences.

Demonstrate your passion

• You will design and implement new and strategic land experiences

• You will keep commercial relationships with worldwide tour operators and partners.

• You will identify and develop Land Experiences narratives and concepts

Get things right

• you will be able to negotiate and sourcing the new strategic products

• you will be able to constantly acquire information on new touristic trends and new opportunities in the different destinations

• You will be able to manage the continuously fine-tuning of existing products based on inspection trips, guests, and tour operators feedback

• You will be able to highlight your analytical skills by analyzing cost and revenue trends

Safety First

Thanks to your experience, you will be able to handle setting up products in the departmental systems

What makes you unique

• An academic background in Hospitality and Tourism Management, in Languages and Cultures for Business and Tourism, in Economics has been your starting point.

• Your experience in the tourism field, travel agencies, and tour operators will be essential

• Very good knowledge global tour operators / digital practice

• Having excellent communication skills, you will promote an environment of open and transparent communication, essential for our collective success and cross-department collaboration.

• Willingness to travel to monitor the shorex guest experience and delivery.

• You have a good knowledge of the MS Office package.

• As a global citizen, you embrace diversity and communicate fluently in English, and, preferably, a second foreign language.

Why Costa

Your role is going to shape our Guest Experience department. We can offer you the opportunity to explore your potential in the cruise industry, working with high-quality standards and international stakeholders.

You'll be a vital part of our Genoa office, where our strategies come to life and our ships set sail. Plus, you'll have the flexibility to work remotely, adding an extra layer of freedom to your experience.

Diversity Equity & Inclusion

Costa is like a world within a world. Shipboard and shoreside, we are an extraordinary melting pot of different backgrounds, experiences, ages and cultures. Each of us brings unique insights and perspectives. All of us are valued and respected for who we are. Costa is a global community where everyone belongs.

Join us, let's set sail on an unforgettable journey together. Apply today to drive success and live your ambition!

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