Job Information
Cleveland Clinic Patient Access Workleader in Garfield Heights, Ohio
Serving the needs of Garfield Heights and the Southeast communities of Cuyahoga County, Marymount Hospital is an acute care, faith-based hospital. At Marymount Hospital, caregivers are guided by the Christian values of service, compassion, dignity and respect and live by the mission of providing world-class healthcare.
When working as a Patient Access Representative Work leader, you will experience the healthcare field inside and outside of clinical positions. You'll learn the ins and outs of the revenue cycle process while also experiencing the clinical aspects. Your primary duties will include:
Resolving patients' inquiries and complaints.
Assisting with daily operational activities of patient access.
Contacting insurance payers for resolution of accounts with registration issues.
Being responsible for staff schedules, working reports, performing audits, and handling call offs.
The ideal future caregiver will be able to:
Provide strong customer service skills.
Demonstrate adaptability to change.
Give compassion and be willing to help others.
Multitask and work in a fast-paced environment while being detail-oriented.
Be comfortable and confident when speaking to patients in medical settings.
Join a team of over 1,100 caregivers in their meaningful work and embark on your journey of accomplishment. Marymount Hospital has a rich history of providing its caregivers with opportunities for development, growth and career advancement in addition to exceptional benefits. Come build a rewarding, lifelong career at a diverse and welcoming hospital where caregivers recognize, support and celebrate one another.
Responsibilities:
Identifies and utilizes appropriate reports to contact insurance payers for resolution of accounts with registration issues with a minimal need to escalate issues internally.
Assists with and resolves patient inquires or complaints.
Recommends and provides input to execute Patient Access programs in accordance with changes in insurance regulations and data obtained from various departments and physician in regards to issues including registration.
Assists the site manager /supervisor with the daily operational activities of patient access.
Rotates in the on call coverage as well as covers call offs within the department.
Participates on committees in an engaging manner as a subject matter expert on processes within the department.
Cross trained to independently staff all areas of Patient Access at any facility, including but not limited to Front Desk, Admitting Office, ER registration and Cashier.
Recommends and facilitates exceptional Patients First communication for each patient encounter during their registration.
Identifies patient registration issues and resolves or initiates necessary follow up.
Implements service recovery efforts as appropriate.
Responsible for staff training, involved in performance evaluations by means of feedback and completes special projects and assignments which would not be given to front line staff.
In addition responsible for operational tasks which include staff schedules, working reports, performing compliance and denial audits, working reports, handling call offs, allocating work/resources and time and attendance entries.
Assists in the development and implementation of new processes.
Functions as a Super User.
Assists in the completion of departmental audits, reports, and QA.
Handles coaching based on compliance metrics and also oversees cashiering duties as necessary.
Provided registration and cash collection access in Epic.
Other duties as assigned.
Education:
- High school diploma or equivalent.
Certifications:
- None required.
Complexity of Work:
Basic PC software application knowledge and ability to use multiple data systems required.
Demonstrated knowledge of medical terminology sufficient to understand physician orders or completion of course within 1 year.
Must be detail oriented. Excellent communication, organizational and interpersonal skills required.
Must be able to multi-task and maintain composure in difficult situations in a fast paced environment.
Demonstrates a positive and professional approach and communicates effectively with customers and team members.
Work Experience:
Minimum of 4 years of experience in a customer facing role with in person or phone contact; or previous work leader experience with demonstrated competence in personnel management.
An Associates degree may substitute for up to one year of the stated experience.
A Bachelors degree my substitute for up to two years of the stated experience.
Physical Requirements:
Ability to communicate and exchange accurate information.
Ability to perform work in a stationary position for extended periods.
Ability to work with physical records or operate a computer or other office equipment.
In some locations, ability to travel throughout the hospital system.
In some locations ability to move up to 25 lbs.
Personal Protective Equipment:
- Follows Standard Precautions using personal protective equipment as required.
Salaries [which may be] shown on independent job search websites reflect various market averages and do not represent information obtained directly from The Cleveland Clinic. Because we value each individual candidate, we invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process.
Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities
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