Jobs for People with MS: National MS Society

Desktop Support Specialist (On-site, Wed 1am-7:30am, Thurs-Sat 7pm-7:30am) - ITS-Operations

Galveston, Texas, United States

New

Information Technology

UTMB Health

Requisition # 2501221

Minimum Qualifications:

Associates degree or equivalent in related field and no experience required.

Job Summary:

Provides entry level, basic technical support of desktop computers, thin clients, applications, and related technology.

Job Duties:

• Respondtorequestsandproblemsincludinginstalling,monitoring,diagnosing,repairing,maintaining,andupgradingallPChardware,software,andequipmenttoensureoptimalworkstation performance

• Interactwithapplicationsoftwareandoperatingsystemstodiagnoseandresolveunique,non-recurring problems.

• Assistwiththeinstallation,configuration,andongoingusabilityofdesktop,laptops,MACs,peripheral equipment and software within established standards and guidelines

• Troubleshoottroubleticketstoresolvebasictechnicalproblemswithdesktopcomputingequipment.

• Troubleshoot printer issue calls.

• Provide customer assistance using directory services and remote access tools.

• Assist with hardware troubleshooting on desktop computers, laptops, MACs and thin computers.

• Adheres to internal controls and reporting structure.

Knowledge/Skills/Abilities:

Experience Supporting Windows 10 OS, Office 365, OneDrive, Mac OS, PC and Laptop Hardware in an enterprise environment.

Salary Range:

Actual salary commensurate with experience.

Work Schedule:

On-site, Wed 1am-7:30am, Thurs -Sat 7pm-7:30am, and as needed on occasion.

Equal Employment Opportunity

UTMB Health strives to provide equal opportunity employment without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, genetic information, disability, veteran status, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. As a VEVRAA Federal Contractor, UTMB Health takes affirmative action to hire and advance women, minorities, protected veterans and individuals with disabilities.

Compensation