Jobs for People with MS: National MS Society

Description

We are offering an employment opportunity for a Technical Support Specialist in Gainesville, Florida. This role functions within the SaaS industry, where you will be expected to provide exceptional service and support to our clients, focusing on SaaS application assistance.

Responsibilities:

• Ensure the prompt and accurate troubleshooting of SaaS applications.

• Work in collaboration with development teams to identify and rectify software glitches.

• Carry out regular maintenance and updates on systems.

• Monitor the performance of applications and troubleshoot issues as they occur.

• Maintain an accurate record of support activities and documentation.

• Develop and deliver user training along with creating support documentation.

• Assist in the deployment of new applications and updates, ensuring system security and data integrity.

• Coordinate with third-party vendors for application support.

• Execute root cause analysis for recurring issues and contribute to continuous improvement initiatives.

• Manage user accounts and permissions, maintaining compliance with company policies and procedures.

• Gather and report on application performance metrics.

• Stay updated with the latest industry trends and technologies, and provide feedback to development teams to enhance application functionality.

Requirements • Must possess a minimum of 2 years of experience in a technical support role.

• Demonstrated proficiency in customer service is essential.

• Should have experience in debugging software.

• Basic troubleshooting skills are required.

• Experience in application support is necessary. Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .