Job Information
EMCOR Group Customer Service Representative - Sales in Fresno, California
Description
Mesa Energy Systems is a wholly owned subsidiary of EMCOR Group, Inc. EMCOR is the world’s leading provider of mechanical and electrical construction and facilities services, including planning, consulting, and operations and maintenance. Mesa Energy Systems is a HVAC mechanical services company that provides fully integrated solutions for preventative maintenance and repair, upgrading existing mechanical, electrical, and controls systems to provide the most efficient economic solutions to meet customer expectations.
Job Title: Customer Service Representative
Principal Duties and Responsibilities
Gain insight into our service performance
Document, with accuracy, customer responses and your impressions from these visits
Perform site surveys and other types of checks to ensure our quality
Present new technology and enhanced PM services when given the chance
Report all findings, customer opinions, pictures, and results to company leadership
Monitor all maintenance data to proactively respond to situations before the customer calls us
Be a positive influence in representing EMCOR/Mesa Energy Systems to our contract customers and as a fellow member of the contracts team.
Perform other duties as assigned.
Job Specifications (incl. Education requirements, minimal experience, computer skills required, etc.)
Bachelor’s degree is preferred
2+ years Customer Service experience required.
Advanced MS Word, Excel, Outlook, and PowerPoint skills
Mechanical aptitude is preferred
Must have strong verbal and listening communication skills and excellent telephone etiquette as well as professional friendly demeanor.
The ability to solve problems and act with appropriate urgency
Must have a valid driver’s license.
We offer our employees a competitive salary and comprehensive benefits package and are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled.
Compensation Range: $24 - $28 per hour
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EMCOR Group
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