Job Information
Blackstone Consulting Protective Services Supervisor - Fremont in Fremont, California
Description/Job Summary
As part of the Regional Security Services team, the Protective Services Supervisor is an experienced security leader that will supervise a team of Healthcare Protection Officers (HPO) in Northern California for a leading healthcare provider. The PSPM, will lead an HPO team on their primary mission of protecting patients, visitors and staff from violence and criminal activity. In addition to their stated primary mission, the Protective Services Supervisor will also perform professional and supervisory duties related to the Healthcare Protection Officer (HPO) and Prevention of Workplace Violence (PWV) programs. Duties and responsibilities include:
Protective Services Operations
Manages the day-to-day operations of the HPO program for an assigned market, service area, or medical center including operational effectiveness, problem resolution, staffing, scheduling, supervision, and training. Responsible to ensure delivery of hig- performance, professional, and technical security functions to protect patients, staff, physicians, visitors, property, and facilities from crime, disruptive activity, and workplace violence. Provides leadership, direction, and support to assigned HPO personnel and resources. When appropriate, the PSPM will perform the role of a Healthcare Protection Officer (HPO) including response to security incidents and workplace violence.
Prevention of Workplace Violence (PWV) and Threat Management (TM)
The PSPM provides support to prevent, investigate and/or successfully resolve security threats and workplace violence. The PSPM works in partnership with the site security management to ensure seamless coordination on all security related issues. The PSPM manages assigned Prevention of Workplace Violence (PWV) programs to include providing Threat Assessment and Management (TAM) support to the service area or site Threat Management Team (TMT).
Range: $118,863/annual
Area: Fremont
To learn more about the HPO program visit our website: https://www.bci-toolkit.com/hpo
Responsibilities/Duties
Healthcare Protection Officer Program
Assigns, directs, leads, and manages HPO's to support effective performance and deliver exceptional service. Mentors and coaches' staff to ensure they successfully perform their job duties and work collaboratively with others.
Reviews incident reports, investigations, and other documents for accuracy prior to submission; schedules and leads HPO meetings on a regular cadence; prepares rosters and schedules for operations by organizing shift changes, days off, sick leave, PTO, and training time; assures adequate coverage for assigned shifts; ensures completion of training requirements.
Collaborates with the HPO Program Sr. Manager and Human Resources on officer conduct, performance, and attendance issues, onboarding, and training; follows policy, constructive coaching and discipline process when necessary.
Effectively communicates and supports local and system leadership decisions and initiatives, helping staff adapt to change through communication, education, problem resolution, and by setting a positive example.
Develops and maintains a good working relationship with local law enforcement agencies and community partners.
Prevention of Workplace Violence Program
Manages the PWV program at assigned service area or sites.
Ensures workplace violence incidents are investigated and documented properly.
Works with HPO's to implement PWV mitigation and intentional grounding strategies, communication tools, and workflow processes including the development of safety and security plans for individuals identified as being high risk for violent behavior.
Coordinates the delivery of PWV training to staff.
Ensures regulatory requirements are met.
Threat Management
Manages and/or supports investigations and classification of threats against staff, patients, or facilities.
As directed, leads the TMT at the site level.
Program Management
Develops, scopes, sequences, and tracks major programs, often with regulatory requirements
Develops, scopes, sequences, and tracks incident reporting metrics that drive departmental goals and contribute to change management strategies
Public speaking/training/teaching
Ensures compliance with federal and state security and risk regulations including Joint Commission, CMS, HIPAA; other state laws related to healthcare security; and the organization's security services-related policies and procedures
Fosters a culture of execution, accountability, and continuous improvement across the team
Collaborates congenially and contributes to a climate of cooperation across the department
Works effectively in a consensus-driven, values-based organization
Required Skills
Demonstrated success working in a highly regulated work environment
Demonstrated security leadership in a healthcare environment
Demonstrated training delivery, teaching, and curriculum development expertise
Must be knowledgeable of processes, tools, and techniques for assessing and mitigating security risk and workplace violence in diverse locations.
Must effectively manage subordinates
Must demonstrate a high level of integrity and professionalism to handle sensitive and confidential information
Demonstrated ability to set priorities and respond to changing demands from multiple sources in a fast-paced environment
Project management experience
Database management experience
PC skills including MS Word, Excel, Outlook, and PowerPoint
Required Experience
5+ years Security, military, or law enforcement related experience
3+ Healthcare security lead experiencePreferred Education
Security Management, Organizational Leadership, or similar field
Preferred Experience
- Bachelor's degree
Required Education
- HS Diploma or GED
Required Qualifications
Ability to pass physical aptitude test (PAT) which may include timed push-ups, sit-ups, physical agility assessment, and a life-sized dummy drag.
Valid Driver's License
California Bureau of Security and Investigative Service (BSIS) Guard Card
Preferred Qualifications
Certified Protection Professional (CPP)
Professional Certified Investigator (PCI)
Details
To safeguard the health and safety of our employees, families, customers, visitors and community at large, COVID 19 vaccination will be a requirement for employment, and we will consider accommodations for medical and religious-based reasons. You will need to follow the safety protocol as communicated by work location.
Blackstone Consulting, Inc. (BCI) is a minority-owned, 9,000 employee, global service provider overseeing account services in food, environmental, facility maintenance, professional staffing, and security. Within our healthcare security division, we help healthcare organizations achieve superior programs and results. This includes our investment in you and your ability to deliver best practices to our client while receiving exceptional training to advance your healthcare career with BCI. Together, we are building a best-in-class healthcare security operation and are looking for top talent to join us in this effort. We are an equal-opportunity employer committed to a diverse workforce. Blackstone Consulting Inc is an Equal Opportunity employer - M/F/Vets/Disabled. Blackstone Consulting Inc is an Equal Opportunity employer - Veterans/Disabled and other protected categories. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status