Job Information
L. L. Bean, Inc. Sales & Stock Associates - Freeport Outlet in Freeport, Maine
"At L.L.Bean, we believe the outdoors brings out the best in all of us. We are committed to fostering a culture of diversity and creating safe, inclusive spaces where everyone feels welcome—both here and Outside. We value individual differences and are dedicated to maintaining an inclusive work environment where everyone can bring the best of their experience and talents and truly thrive."
Our L.L.Bean Outlet s tore, located in Freeport Maine is currently searching for Temporary Sales & Stock Associates to join their team.
Join L.L.Bean for your next exciting journey! Here, you will deliver top-notch customer service to assist customers in exploring and embracing the outdoors. Our staff embody and uphold our core values: Integrity, service, respect, perseverance, safety, well-being, and outdoor traditions. Our teams exhibit confidence, high energy, optimism, authenticity, charisma, competence, resilience, initiative, accountability, and dependability. Selecting a job that aligns with your values is crucial. Our culture values inclusivity and warmth.
We have just what you need:
Flexible schedules
Competitive pay
Fun perks & Generous discount
Paid training
Sales Associates Responsibilities include:
Create a world-class customer experience by providing passionate customer service and selling through customer engagement
Demonstrate ability to genuinely interact with customers to show passion, knowledge, dedication, and commitment in getting customers to enjoy the restorative powers of being outside
Uphold company standards for merchandise presentation of the best apparel and equipment brands in sporting goods
Promote company programs including: Mastercard acquisition, Outdoor Discovery Schools, along with Diversity, Equity, Inclusion, and sustainability.
No experience required
Super flexible availability guidelines:
Available minimum of 12 hours per week
Available a minimum 6 hour shifts
Available Saturday or Sunday
All of the positions require the ability to stand for as long as 8 hours.
Provide Great Customer Service:
Welcomes all customers genuinely and in a timely fashion. Skillfully assists multiple customers by assessing needs, prioritizing the level of service each requires, and providing personal service interactions.
Enthusiastically seeks opportunities to convert every customer. Anticipates customer’s needs by observing behaviors. Continuously strives to drive sales and brand loyalty by creating experiential moments with product, and sharing product knowledge, features, and benefits.
Builds trusting relationships with customers by making personal connections.
Resolve Problems:
Actively listens to gain understanding of customer’s unique needs. Leverages product knowledge and problem-solving skills to solve problems quickly and efficiently.
Competently leverages technology to provide seamless, fast omni-channel service. Displays confidence, poise, and operational knowledge in all situations.
Turns a challenge into a selling opportunity. Remains unflappable when faced with ambiguous issues. Demonstrates passion for learning new things.
Serve as Brand Ambassador:
Understands core outdoor activities, participates in them and actively promotes them.
Takes personal accountability for representing the core values and brand appropriately in all situations (service, dress code, interpersonal skills). Makes a positive impact on all customers they interact with.
Deliver Compelling Shopping Experience:
Competent in maintaining a well-organized back of house and easy-to-shop floor. Understands role in creating an inspiring customer experience, on and off the salesfloor.
Exhibits a strong detail orientation and attention to visual and merchandising standards. Maintains these exceptional brand standards.
Follows routines that uphold store operations processes and productivity standards including replenishment, receiving, transfers, organizing stock.
Display Team Skills:
Dedicated to winning as a team. Open to others’ ideas. Takes personal accountability for creating a positive and inclusive work environment for all co-workers and customers.
Adapts effectively to an ever-changing work environment. Quickly able to adapt to strategic and policy changes. Takes a responsible point of view.
Adheres to policy and procedures. Responsible for creating and upholding a safe and healthy work environment.
Stock Associates Responsibilities include:
Product replenishment
Transfer racks & skids from truck into back-stock receiving area.
Receive/scan cases through use of RF device.
Open cases and sort merchandise into carts for stocking by department for stocking.
Prep product to floor ready standards with proper folding, stickers, packaging.
Utility
Replenish supplies throughout the store to include catalogs, bags, gift boxes, shopping totes, hangers, flyers, etc...
Retrieve returns, pick and ships, monogramming and alterations.
Assist with coordination of supplies, fixtures and set up for campus events as needed.
Reprocessing
Determine disposition for merchandise returns and rejects.
Retag and prep product for the sales floor.
Scan out and package 2nd quality product to be sent to Returns.
Determine disposition of 3rd quality product for either the Employee Store, or to be defaced and destroyed.
Complete the work and verify accuracy by reviewing online reports.
Change prices/re-tag product as necessary using tagging guns.
Pick and Ships
Audit orders to be shipped to customers against paperwork for accuracy.
Check for correct product, adequate contact information, and completed Pro Serve services.
Box or bag pick and ships, complete online documentation, and stage for UPS pick up.
Organization
Maintain a clean, organized work space, and assist with the daily upkeep/recycling efforts.
Partner with leadership to adhere to the organization and flow of designated work stations in the Back of House to support inventory control/accuracy.
Safety
Know and follow all safety rules and procedures.
Report any unsafe acts or conditions to your leader/safety representative.
Demonstrate safe work practices by following protocol for universal waste disposal, and hazardous material returns handling.
Brand Team
Provide exceptional customer service using our GUIDE selling model.
Replenish/stock merchandise product onto fixtures according to established. merchandising standards as defined by the Visual Standards Handbook.
Retrieve additional stock/sizes from back stock areas in order to represent all sizes on the salesfloor.
Organize and maintain backstock areas by keeping items grouped by Item ID and sized within their proper locations.
Assist with store recovery efforts as needed.
Provide assistance with departmental floor sets per Home Office direction.
Change prices/re-tag product as necessary using tagging guns.
Perks – Temporary employees can
Shop online or in a full-priced Retail Store and take 33.3% off most L.L.Bean merchandise and 20% off Outdoor Discovery Program adventures
Participate in a 401K retirement program
Borrow gear/equipment from the Employee Use Room
Be an outsider with the L.L.Bean Outdoor Club
Pick up and give away shifts
$1/hr premium pay between the hours of 6pm-6am
State of the art fitness facility
Health and Safety Requirement: Every employee is responsible for contributing to a safe and healthy workplace. Employees are expected to be active participants in health and safety by following all safety policies and procedures, reporting unsafe conditions or at-risk behaviors to leadership, and conducting work in a safe manner. Those in a leadership role are also expected to model safe behaviors, evaluate risk, and ensure that risks are reduced to acceptable levels.
"If you care about the outdoors, joining L.L.Bean is a great way to feel good about what you do. Our benefits package makes a good thing even better, with programs and perks designed to support your health and financial goals. Plus, maintaining a healthy work-life balance and re-charging outside are all part of the plan.
If your experience looks a little different from what we've identified and you think you'd be great at this role, we'd love to learn more about you! At L.L.Bean, we believe the outdoors brings out the best in all of us. We strive to reflect this every day in our commitments to employees and partners and in our efforts to promote diversity, equity, inclusion, and sustainability."