Jobs for People with MS: National MS Society

CUSTOMER SERVICE ASSOCIATE IV

Job Posting Title: CUSTOMER SERVICE ASSOCIATE IV

Job ID: 121233

Job Code: 30003104

Business Unit: DATA AND DEVICES (50461863)

Building: TYCO ELECTRONICS 3101 FMR (128)

Band/Level: 6

Hiring Manager: KAREN FITTERLING

Recruiter: Nate Dickson

Relocation: No

Travel: None

Employee Referral Amount: $1,000.00

Education Experience: Other

Employment Experience: Less than 1 year

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

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Job Overview

Strengthens customer relationships by acting as a liaison between customer and any internal points of contact.

Responsibilities

• Managing backlog orders and open orders; communicating late deliveries to the customer and internal teams as required.

• Investigating credit and debit requests and queries to issue credit/debit as necessary.

• Answering technical queries from customers using online technical references and to offer alternatives using available resources.

• Driving corrective actions and improvement projects that will raise customer satisfaction levels.

What your background should look like:

Education and Experience

Typically requires 4 or more years of related work experience. Requires high school diploma. Completion of an AA degree or equivalent is preferred.

Competencies

Values: Integrity, Accountability, Inclusion, Innovation, Teamwork

COMPENSATION

• Competitive base salary commensurate with experience: $58,448-$73,060 (subject to change dependent on physical location)

• Posted salary ranges are made in good faith. TE Connectivity reserves the right to adjust ranges depending on the experience/qualification of the selected candidate as well as internal and external equity.

• Total Compensation = Base Salary + Incentive(s) + Benefits

BENEFITS

• A comprehensive benefits package including health insurance, 401(k), disability, life insurance, employee stock purchase plan, paid time off and voluntary benefits.

EOE, Including Disability/Vets

Location:

Freemont, CA, US, 945346

City: Freemont

State: CA

Country/Region: US

Travel: None

Requisition ID: 121233

Alternative Locations:

Function: Customer Service

TE Connectivity and its subsidiaries, affiliates, and operating units (collectively, the "Company") is committed to providing a work environment that prohibits discrimination on the basis of age, color, disability, ethnicity, marital status, national origin, race, religion, gender, gender identity, sexual orientation, protected veteran status, disability or any other characteristics protected by applicable law or regulation.