Jobs for People with MS: National MS Society

Job Description

Compensation:

$30/hr to $32/hr

Exact compensation may vary based on several factors, including skills, experience, and education.

Employees in this role will enjoy a comprehensive benefits package starting on day one of

employment, including options for medical, dental, and vision insurance. Eligibility to enroll in

the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this

role will have access to paid sick leave and other paid time off benefits as required under the

applicable law of the worksite location.

 Provide video conferencing and audio-visual support: Assist users with setting up and troubleshooting video conferencing and audio-visual equipment. Provide Crestron, Microsoft Teams Rooms (MTRs), 1 Beyond cameras, DSPs, Team Viewer and remote assistance.

 Manage on-site spares inventory: Ensure spare parts and equipment are available and properly maintained.

 Perform call setups and problem determination: Set up calls and diagnose issues such as defective microphones or control systems, and perform necessary updates or component swaps.

 Maintain and operate facilities: Oversee the maintenance, operations, and administration of video conferencing and audio-visual systems according to client standards. These are big auditorium / theater sized rooms with AV equipment.

 Install hardware: Set up small or portable videoconference and non-integrated audio-visual hardware as needed.

 Provide training and support: Train users on how to operate video conferencing and audio-visual systems and offer ongoing support. Escalate tickets to Helpdesk support. Open and follow RMAs.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Skills and Requirements

Shift = M-F onsite 7am-4pm

 5 years+ of experience in video conferencing and audio-visual support

 Comprehensive knowledge of various conferencing standards and systems, including Crestron, Google Meet, 1 Beyond, BiAmp, and QSC DSPs.

 Skilled in maintaining and operating videoconferencing and audio-visual facilities, including installations and system administration.

 Expertise in managing and deploying on-site spares inventory and performing call setups and problem determination.

 Proficient in providing training and support to users and coordinating activities with other facilities. null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.