Jobs for People with MS: National MS Society

Position Title
Commercial Loan Operations Operational Excellence & Quality Assurance Manager

Location
Work From Home United States

Job Summary
The Commercial Loan Operations Operational Excellence & Quality Assurance Manager (CLO OE/QA Manager) provides leadership and strategy for effective continuous process improvements and quality assurance programs to achieve operational excellence.
The CLO OE/QA Manager will have excellent knowledge of Commercial Loan Operations procedures, workflow and control points to appropriately administer the Quality Assurance Programs. The manager is responsible for understanding the current process state, identifying efficiency opportunities, strengthening internal controls, managing risk, and developing, recommending, and leading cross-functional team members to drive process improvements. The manager will own the strategy to include conducting regular coordination, monitoring and review meetings to ensure that the strategic plan is being implemented accordingly and with the various business partners. The manager will be in charge of monitoring and resolving issues and establishing appropriate controls over the use of the core and ancillary systems by increasing operations efficiency and providing guidance to staff members. The manager will also develop and act as a conduit of change for the strategic operationalized, automated, and streamlined approach for the quality assurance program and overall operational excellence for the complex commercial lending area.

Pay Range: $86,200.00 - $125,600.00 - $165,000.00

Job Responsibilities:

Facilitate Operational Excellence
Lead, plan, and execute Operational Excellence projects, such as process and system upgrades, enhancements, and/or implementation
Utilize Lean Six Sigma techniques to evaluate current and future business processes for quality, efficiency and improvement.
Identifies opportunities and develops strategies to implement process and/or system improvements.
Review internal controls for sufficient design and effectiveness to properly mitigate risk.
Identifies, documents, and communicates operational risk exposures and internal control weaknesses.
Demonstrates a complete understanding of the commercial loan processes and (core) systems. Works with internal constituents, including Commercial Lending, Credit Administration, CEC, Salesforce/IT teams and Finance/Accounting, to ensure user needs are met effectively and efficiently.
Ensures full compliance with the Bank's Policies and Procedures.
Develops and maintains key KRI reporting and operational metrics for day to day activities and provide executive leadership reporting on overall functions within loan servicing.


Staff Management and Supervision
Oversees a team of 5-7 employees
Provides leadership, coaching, mentoring, and training of staff as needed
Set team and individual goals and resolve personnel issues.
Performs employee performance reviews and job evaluations.
Participates on committees and special projects as assigned.


Drive Performance and Change Management.
Build culture of continuous improvement through effective communication and leadership.
Provide subject-matter expertise support for change control and special projects.
Participate as a key stakeholder on implementation of new and revised systems and/or processes, which have a significant impact on the department or functional area by evaluating changes for risks and potential efficiency.
Collaborate with other internal teams to update policies/procedures as necessary
Communicate well with all levels of management, including executive officers.
Demonstrate a high level of creativity and critical-thinking to address problems decisively and develop effective solutions.


Ensures compliance with applicable federal, state and local laws and regulations. Completes all required compliance training. Maintains knowledge of and adhere to Flagstar's internal compliance policies and procedures. Takes responsibility to keep up to date with changing regulations and policies.

Job Requirements :
High School Diploma, GED, or foreign equivalent required.
Bachelor's Degree in Business, Finance, or related field preferred.
Master's Degree in Business, Finance, or related field preferred.
Bachelor's degree or 15 years of comparable work experience is required.
10 years of experience in banking or financial services in an operations, legal, consultant and/or other industry role.
Preferred 8 years specialized experience in finance, financial planning & strategy, and/or accounting analysis.
Preferred 5 years in one or more of the following: audit, implementation or strategic planning.
Preferred 5 years of proven experience managing people and/or high risk projects.
Expert Level Required, 5 years demonstrated ability to understand, document, and optimize/improve operations processes through a consulting/people, process, technology lens (prior consulting and/or operational experience preferred).
Knowledge of Process Reengineering; Lean or Kaizen methodologies preferred.
Demonstrated ability to create a high performance team that delivers results, strong compliance and control environment experience as well as a passion for winning.
Demonstrated ability to recruit, manage and motivate staff.
Demonstrated ability to learn new products, processes, and technologies and leverage in day to day.
Industrious, Entrepreneurial, Driven Personality.
Have an innate ability to understand, document, and visually represent very complex processes and systems, immediately and intuitively understanding how they work and how they can be improved for efficiency and effectiveness.
Strong problem solving & strategic thinking skills...

Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity