Jobs for People with MS: National MS Society

Customer Service Associate (Remote/Hybrid) - R-117538  

DESCRIPTION/RESPONSIBILITIES: Job Classification: Operations - Insurance Operations

This position can be fully REMOTE following successful completion of new hire HYBRID training schedule.  Training schedule may require up to 25% in our Fort Wash, PA or Minneapolis, MN office including the first week. While your position does not require your on-site presence on a regular basis, depending on business preferences, there may be occasions where you are required to be on-site at a Prudential office.

Candidates must be located within commuting distance to our Fort Wash, PA and Minneapolis, MN office.

We are now hiring Customer Service Professionals who will train and work virtually in the comfort of your home! That's right! Join the Prudential team now for this amazing opportunity to launch your career while enjoying all the benefits of being at home! We are looking for individuals who are self-starters, dependable to their core, who have the right grit, tenacity and initiative to show up and work hard. And are also:

 * Customer obsessed and engaging communicators who enjoy working directly with the customer and a team  * Committed to owning customer issues from start to finish  * Able to learn, retain, and solution on numerous product offerings across several different businesses.  * Intrigued by technology and uses it to drive customer self-service and to help identify and drive opportunities to enhance processes  * Able to think on their feet and be flexible with creating solutions for variety of personalities and customer types  * Capable of shaping the customer experience and efficiently troubleshooting challenges across multiple channels  * Able to identify other potential customer needs and offer tailored solutions that improve financial wellness  * Keen problem solver that connects with each customer with compassion

What you can expect:  * Build a career with a great company with exposure to multiple parts of the business  * Fast paced, dynamic environment  * Tiered promotional opportunities based on performance  * This is more than a contact center ......this is an opportunity to improve lives through financial wellness

Qualifications:  * Financial services industry knowledge is a plus.  * College degree strongly preferred  * Strong people skills.  * Proven record of dependability. Punctual and reliable attendance of the service associates is critical to the success of a fast moving, inbound service center!  * Must be able to learn & retain a large amount of technical information in a relatively short period of time.  * Must be receptive to detailed and frequent performance feedback.  * Proficiency with a keyboard and window-based applications, including Internet.  * Excellent oral and written communication skills.  * Ability to excel in a team environment, as well as work well independently.  * Organization and prioritization skills.  * Ability to think like the customer and financial professional, with a passion to deliver top quality service.  * Training hours will be 9:00am to 5:00pm Eastern Time. Must be available for these hours -- again, these are in the Eastern Time Zone.  * Job offer is contingent upon successful completion of pre-hire requirements.  * The Individual Life call center is open from 8:00am to 6:00pm Eastern Time Monday through Friday. To be considered, candidates must have the flexibility to be able to work any of the shift times within those hours. Shift after training will be 10:00am to 6:00pm Eastern Time

Additional Information: This position will work virtually, therefore new hires must be able to provide the following:  * Subscribe to internet service provider plan with at least 25 Mbps download speeds. You must be willing to troubleshoot any issues or outages with your home internet service, contacting your service provider as necessary. Wired Ethernet (connected into router or Wi-Fi ex ender or MESH) is required. Connecting via WIFI is not approved.  * Use of USB wired headset with a noise cancellation feature (required for all CSP's, optimal for all other roles)  * Must have the capability to handle calls with a cell phone (would need to have unlimited data and minutes) or a landline.  Your personal phone number will not be identified to customers.  * Quiet area in your home with minimal distractions and noise free.  * Reliability and Dependability throughout our extensive training program is required.

Our Benefits: Prudential offers a very generous compensation and benefit program including remote work options, Health, Dental and Vision care, tuition reimbursement, paid volunteer days, paid holidays, generous paid time off, 401k, and a reward and recognition plan that includes pay for performance compensation.

Our Commitment to Diversity, Equity, and Inclusion:

Diversity, equity, and inclusion are an integral part of Prudential's culture, talent management, community engagement and business strategy.  We are committed to accelerating equity for all and building an inclusive and diverse environment where every team member can thrive and be their best authentic self.

RSRPRUD

Note: Prudential is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations. The salary range for this role is from $42,800.00 to $63,800.00. Specific pricing for the role may vary within the above range based on many factors including geographic location, candidate experience, and skills. Roles may also be eligible for additional compensation and/or benefits. Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance. In addition, employees are eligible for standard benefits package including paid time off, medical, dental and retirement.

Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status , medical condition or any other characteristic protected by law. 

The Prudential Insurance Company of America, Newark, NJ and its affiliates.