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Job Information
Xylem Field Service Manager in Findlay, Ohio
Join Xylem in the global mission to #LetsSolveWater! As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.
Xylem is looking to hire a Service Manager to support the LIT industry team out of the Findlay OH, location.
Core Responsibilities and Tasks
Creates and maintains safe working environment and cultures within the organization
Takes care of company property
Involved in setting department budgets and managing expenses
Actively involved in workforce planning
Expected to address and resolve employee relation issues and escalate significant issues to management
Translates customer requirements into workforce plans and objectives
Creates onsite visibility into KPIs and metrics and can provide input into metrics to management
Responsible for attraction, retention, engagement, performance, development of employees
Provides day to day direction of fundamental task
Organization Impact:
Operational management
Autonomy to make decisions that impact divisional span of control
Responsible for customer management and retention in area/scope,
Financial contract and operations impact at planning/strategic level
Position Requirements
FORMAL EDUCATION:
Required:
Bachelor’s degree strongly preferred
Technical degree, equivalent military experience or applicable industry equivalent experience in lieu of degree
KNOWLEDGE & EXPERIENCE:
Required:
Ability to obtain TWIC card
Ability to obtain a CDL, class A or B with applicable endorsements
5-7 years technical experience including industrial or commercial process water experience or 3 years of industry specific experience
3 years of leadership or management experience
Proficient with computers, business software such as Microsoft office, Skype, Oracle/SAP, cloud-based solutions
Ability to communicate up, down, across teams
Ability to lead and motivate teams
Demonstrates critical thinking and complex trouble shooting in or to guide and advise team members and customers
Ability to defuse customer situations or internal issues
Able to pass a credit check
DRIVING REQUIREMENTS:
Able to operate a company vehicle
Able to pass driver requirements which include:
Driver Application for Employment
Driver Disclosure and Release
Employee Applicant Drug and Alcohol Statement
FMCSA Certificate of Awareness
Driver Certificate of Violations
Driver Statement of On Duty Hours
Road Test
Copy of Driver’s License (Front and Back)
Copy of Medical Certificate
Additional Details
• Receives coaching and guidance from senior management
• Defines and drives customer, employee and safety management as well as interpersonal relationship and leadership skills
TRAVEL REQUIREMENTS: 50% or more
Salary range:
Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of diversity, equity and inclusion in driving innovation and allowing us to compete more effectively around the world.
At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We embrace diversity and prioritize our employees' well-being through our DE&I initiatives and Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.
Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation
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