Job Information
Washington County Deputy I Cashier / Clerk in Fayetteville, Arkansas
This job was posted by https://www.arjoblink.arkansas.gov : For more information, please see: https://www.arjoblink.arkansas.gov/jobs/4210314
WASHINGTON COUNTY
Job Description Deputy I- Cashier/Clerk
Washington County Courthouse, 280 North College Avenue, Fayetteville, Arkansas 72701 ? phone: (479) 444 1700 ? fax: (479) 444 1731
?Website: https://www.washingtoncountyar.gov/
Date Revised: February 22, 2022
DEPUTY I CASHIER/CLERK
Job Code: 5
Exempt: No
Department: Collector
Reports to: Deputy II Cashier/Clerk & Deputy II Branch Manager
Location: Washington County Courthouse
SUMMARY:
The Deputy Collector I position is responsible for collecting tax monies levied from Washington
County\'s personal property and real estate assessments as well as various improvement taxes for
current and delinquent years. The incumbent is responsible for maintaining property tax records
including current mailing information, unique taxpayer IDs and any other identifying information.
The incumbent must interact with the public in person, by telephone and written communication
in a problem solving capacity, often under adverse conditions. This includes calculating accurate
amounts for delinquent collections, which requires figuring penalty amounts and interest
payments. The incumbent must interact with other county offices as well as other professionals
when necessary to solve a taxpayer problem. The incumbent often researches tax records while
investigating a taxpayer issue. All property tax monies must be accurately processed in accordance
with Arkansas state law. Failure to collect tax monies in compliance to this standard may result in
a monetary fine. The incumbent must ensure all office functions are performed efficiently in
accordance with Washington County policies and procedures in a professional and timely manner.
The Deputy Collector I position is responsible for collecting over \$248 million current tax dollars
annually and must ensure these tax payments are correctly posted for distribution to enable the
operation of schools, city jurisdictions, and Washington County operations.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
1. When working at the front counter, you will be assigned a cash drawer for processing tax
payments from walk in taxpayers for current and delinquent taxes. If you are not assigned to the
front counter, you will be processing payments from taxpayers either over the phone or by mail.
Washington County has over 200,000 taxpayers.
2. Research the taxpayers name and Verify or update any new mailing addresses or other
identifying information for taxpayer.
3. Pay attention to any comments noted on the taxpayer system (for various reasons) before
payment is made. Research the property detail and identify the correct year and amount the
taxpayer owes.
<https://www.washingtoncountyar.gov/>
WASHINGTON COUNTY
Job Description Deputy I- Cashier/Clerk
Washington County Courthouse, 280 North College Avenue, Fayetteville, Arkansas 72701 ? phone: (479) 444 1700 ? fax: (479) 444 1731
?Website: https://www.washingtoncountyar.gov/
4. Accurately process either cash, credit/debit card, money order, cashier\'s check or
personal check payments in the Collectors software system.
5. Taxpayers paying with personal check must be written in compliance with our company bank.
Compare legal line to box amount written and is dated correctly, then issue receipt of paid taxes
to taxpayer either by mail or by email.
6. Insure that all tax money received is correctly entered into the system for accurate tax reporting.
7. If assigned a cash drawer you will need to balance at the end of your shift and send all tax
payments received to our bookkeeping department to be balanced against receipts issued and then
deposited.
8. Handle large volumes of calls occasionally with disgruntled citizens, with professionalism and
tact. Be able to establish control of the conversation, despite high emotions, in person or by
telephone.
9. Navigate thru the Assessor\'s office system and website and learn how to break down assessed
values and amounts on personal property when requested.
10. Provide accurate information to realtors, attorneys, abstractors, lending institutions and
taxpayers either by phone or in person.
11. Provide a tax clearance for taxpayers either in person, by phone from other counties, State
organizations or by online assessments received from the Assessor\'s office for mailing. You will
give clearances according to the individual\'s residence status from the previous year or by any
notes saying otherwise in the collector or assessors system.
12. Collect money orders for any delinquent taxes owed to other counties. Ensure that all the other
county information is correct on money order and enter the information into a database before