Job Information
MAHLE Aftermarket, Inc. Customer Support Representative (Hybrid) in Farmington Hills, Michigan
Your Contribution As a Technical Support Representative reporting to the Technical Support Supervisor, you will be responsible for answering phone calls, answering questions regarding applications and product information. Conduct research for new products and model information. * Answer Hotline phone calls, respond to emails, and chat requests to assist customers with equipment issues and questions * Be the communicator between end users and internal sources to solve equipment issues * Maintain knowledge of all private brand customers * Entering orders, checking status of orders, updating customers of back-order items * Processing warranty registrations * Dispatching service providers * Assisting in training service providers, distributors, reps, and outside sales * Reporting issues back to the correct departments to better the equipment * Answer product application questions about installation, change intervals, where to purchase, etc. from multiple private brand customers * Troubleshooting and Diagnostics of service equipment * Reading electrical/hydraulic flow diagrams Your Experience & Qualifications * High School diploma * Two years customer service or call center experience; preferably in the auto industry * General Automotive knowledge * Strong written and oral communications skills * Good PC skills: Microsoft Office software (i.e., Word, Excel and Access) * Ability to work occasional weekends Our Offering We will provide a collaborative environment working on exciting assignments, along with ongoing personal & career development opportunities. We encourage you to apply even if you don't meet every single requirement. You may just be the right candidate for this or other roles! After receiving your online application, the interview process will typically be, a screening call followed by Personal Interview(s) For more information about MAHLE and what a career with us looks like for you, click here. and to learn more about our foundation owned technology group click here. #DiversityMatters with our inclusive culture, we welcome applications from all social, religious & ethnical backgrounds, disabilities both mental and physical, identities (gender) and neurodivergent people. Do you have any questions? SETH.KELLY@MAHLE.COM
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