Job Information
Monro Muffler/Brake National Account Manager in Fairport, New York
Monro’s family of brands is one of the leading automotive service and tire dealers in the United States. We work on approximately five million vehicles a year, but with us, it is personal. Every guest is important, and every teammate is valued. That is our people-first approach.
Headquartered in our hometown of Rochester, New York, where our founder, Chuck August, opened his first store in 1957, we have grown to nearly 1,300 auto repair shops and tire dealers in 32 states from coast to coast. Monro powers 16 highly respected tire and auto service brands, supporting each company’s regional strength and community connections. From big cities to small towns to rural crossroads, you will find us in neighborhoods of every shape, size, and color.
Under the Monro banner, we are united TEAM, and share the same mission to bring our guests the highest quality tire and auto service in the industry.
Do you have what it takes to shape a better future for yourself and the automotive service industry? Our vision is to be America’s leading auto and tire centers, trusted by consumers as the best place in our neighborhoods for quality automotive maintenance and repairs. We’re looking for motivated individuals at every stage in their career who share our vision. Positions are available in our retail locations across our many brands, in field management, and in store operations at our Store Support Center in Rochester, New York. If you like helping others, if you enjoy being part of a team, solving problems, and building guest relationships, if you value honesty and integrity - we have a Destination for you at Monro.
Destination Monro -Your Career is Here!
The National Account Manager is tasked with consistently representing the “Voice of the Field” and our Accounts during cross-functional activities at the Store Support. They must effectively establish strong credibility with the Monro Leadership Team. Maintaining a positive and constructive attitude is critical as this role sits at the crossroads between the Store Support Center, Field and our Customers as change occurs on a regular basis.
Compensation: The salary range for this role is $75,000 - $100,000. Pay will be determined based on experience level.
Essential Functions:
The National Account Manager is responsible for the day-to-day operations, oversees account management, new app processing, new account development, total Strategic account sales and margin. developing and growing our National Accounts (Fleet Management Companies, Warranty, Rental Car, Roadside, Government, Dealerships, and Installer programs) and growing our regional and local fleet business.
Essential Duties:
Operations
Maintains tracking of all Contract and Pricing agreements.
Develops Quarterly review reports for all “major” accounts, similar to a P&L with KPI’s.
Establishes productive, professional relationships with key personnel customer accounts.
Coordinates the involvement of company personnel, including support, service, and management. resources in order to meet account performance objectives and customers’ expectations.
Proactively leads a joint company-strategic account planning process that develops mutual performance objectives, financial targets and critical milestones.
Proactively assesses, clarifies, and validates customer needs on an ongoing basis.
Leads solution development efforts that best address customer needs, while coordinating the involvement of all necessary company personnel.
Achieves budgeted sales, margin and profit.
Achieves strategic customer objectives defined by company management.
Completes strategic customer account plans that meet company standards.
Build long-term relationships with employees, clients, government officials and stakeholders.
Surface insights to drive executive decision making across the business.
Respond to inquiries from the stores regarding your customers.
Manage Auto Integrate updates and resolve open repair orders in Auto Integrate.
Use business intelligence platform (PowerBI) to run queries and reports for business reviews and operational reporting.
Support stores with damage claims for your customers.
Manage accounts receivable with Finance.
Support stores to help drive new fleet business through coaching on the process, where to find forms, and help with questions from the Credit team about new applications.
Perform other duties as assigned.
Minimum Qualifications:
Associate or Bachelor’s degree in business preferred.
Minimum of five years of strategic sales experience in a B2B sales environment.
Experience with Auto Integrate.
Must be able to multi-task/problem solve and possess strong project management skills; strong analytical and time management skills.
Self-directed team player with the ability to manage multiple active improvements.
Must be a result oriented, change agent, with the ability to successfully interface with all levels and areas of the organization, establish close working relationships, and build consensus for chosen solutions.
Proven influence and collaboration skills and ability to effectively interact with management to identify, develop, and implement process improvements.
Able to be flexible and adapt to different work groups, work styles, and work environments.
Ability to develop creative solutions to problem solving.
Strong verbal and written communication and presentation skills, including presenting to large groups.
Must be skilled in the use of Microsoft suites of office products.
Enthusiastic, energetic, and highly driven.
Works well in the collaborative work environment.
Travel up to 25%.
Closing Statement:
This summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent’s Supervisor at any time based upon Company need.
Monro Inc. is a proud Equal Opportunity employer, m/f/d/v.
Benefits
Health Insurance
Dental Insurance
401K Retirement Plan with Company Match
Paid vacation
Paid Holidays
Your next Destination!
Growth Opportunity:
At Monro we’re committed to helping our teammates grow their career through the combination of coursework, demonstrating leadership skills and open opportunities. Our teammates receive on-the-job training, company sponsored certifications, as well as course curriculum in Monro University that empowers them to advance to the next level of their careers.
Monro, Inc. is an equal opportunity employer and affords equal opportunity to all applicants for all positions without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.