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Applications and Systems Administration Manager (Business Analyst IV)

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Applications and Systems Administration Manager (Business Analyst IV)

Salary

$89,458.51 - $149,097.10 Annually

Location

FAIRFAX (EJ26), VA

Job Type

FT Salary W BN

Job Number

24-01440

Department

Park Authority

Opening Date

06/08/2024

Closing Date

6/21/2024 11:59 PM Eastern

Pay Grade

S31

Posting Type

Open to General Public

• Description

• Benefits

• Questions

Job Announcement

Join the Park Authority and our nationally recognized team of professionals! The Fairfax County Park Authority (FCPA) is seeking a high-level professional who is both excited to be a part of the technology and data systems team and to be a part of one of the most highly regarded park systems in the country. With more than 24,000 acres of parkland, nine Rec Centers, eight golf courses, three lakefront parks, and more, FCPA is an exciting organization to be a part of and there are many opportunities for staff to make a difference at every level.

The goal of FCPA’s IT Services Branch is to promote innovation, support county services, energize overall technology, develop, and maintain information technology systems, and provide secure, agile and sustainable technology infrastructure. Reporting to the Park Authority’s IT Services Program Manager, leads the Applications and System Administration Section and is the escalation point for multiple agency IT systems and applications. Provides direction and oversight to section personnel. Ensures systems adhere to all county guidelines and industry standards and are functioning as intended. Works collaboratively with vendors, the Department of Information Technology and other county agencies as necessary to diagnose and resolve issues with hardware, software, network, and system configuration. Develops business requirements documents to include an outline of the process, key deliverables, expectations, and project scope. Collaborates with other business analysts, technical resources and subject matter experts on projects and provides requirements clarification as needed; Identifies system requirements and makes recommendations on new systems, upgrades, and configuration changes to meet those requirements. Compiles and organizes data in order for management to identify gaps, opportunities for improvement, documents findings, and updates queries. Monitors system performance to ensure any SLAs or minimum specifications are met.

This position will provide support, integration, and serviceability of IT solutions and tangible resources including:

• Supervises and leads the Applications and Systems Administration Section of the IT Services Branch.

• Serves as the lead system administrator for multiple business critical agency IT systems and is the system administration escalation point of contact.

• Manages and facilitates development of agency applications and automated business processes using the Microsoft Power Platform and other county approved development platforms.

• Serves as the agency administrator of SharePoint and active directory & user group management.

• Collaborates with cross-functional teams to ensure the successful planning, execution, and completion of IT projects.

• Works with IT Program Manager and other branch section managers to identify IT initiatives, priorities, needs, and deficiencies, improved efficiencies, and comprehensive agency IT plans.

  Schedule note: may be required to work a varied schedule including mornings, evenings, and weekends to respond to system issues.

  Note: The assigned functional areas of this position are IT infrastructure and support, Business Systems Strategy, and Network Management.

Illustrative Duties

(The illustrative duties listed in this specification are representative of the class but are not an all-inclusive list. A complete list of position duties and unique physical requirements can be found in the position job description.)

• Provides direction to align technology with organization's strategy, priorities, and business needs;

• Serves as lead system administrator for multiple complex interdepartmental systems in multiple environments on a variety of platforms;

• Develops the processes and policies to ensure compliance with federal and state systems and regulations;

• Serves as agency's point of contact to coordinate and funnel agency's needs and requests through Human Services' centralized IT Strategic Planning Group;

• Oversees the evaluation and redesign of business processes to enhance business functionality and efficiency and to facilitate large-scale change;

• Leads efforts to seek ways of applying new and existing technology to business processes, providing expertise on technical trends and external practices;

• Manages the business process activities for the systems development life cycle for new and/or existing complex systems;

• Manages the development, implementation, interoperability, quality assurance, and security of systems;

• Identifies and maintains key performance measures for business processes associated with technical systems;

• Manages workgroups that perform documentation of system requirements and specifications detailing user needs to be utilized by system technical support members;

• Manages staff performing the functional testing process during solution implementation to ensure that they function correctly to serve user needs without compromising other system functions;

• Determines appropriate system life cycle techniques and methods for implementation;

  Supervises the delivery of training classes to user groups;

• Evaluates, prioritizes, and educates others on the technical implications of requested changes and improvements on systems;

• Brokers services with DIT and vendors on behalf of customers;

• Coordinates multi-system solutions to clarify interdependencies so that systems interface seamlessly with each other;

• Communicates with other IT functional areas to apprise them of project status, inform senior management of progress, and keep DIT's technology and service managers aware of user issues needing resolution;

• Stays abreast of technology changes.

Required Knowledge Skills and Abilities

(The knowledge, skills and abilities listed in this specification are representative of the class but are not an all-inclusive list.)

• Advanced knowledge of methods, metrics, tools, and techniques of business process reengineering;

• Advanced knowledge of the principles, methods and tools for conducting performance assessments of IT systems, change management theories, and their application in a business environment;

• Advanced knowledge of procedures for developing technical and operational support documentation and tools for analyzing and developing test and evaluation procedures;

• Advanced knowledge of principles, methods and techniques of information technology assessment;

• Considerable knowledge of interdepartmental and/or countywide processes, procedures, and requirements;

• Considerable knowledge of the capabilities of information technology software, hardware, and network communication technology;

• Considerable knowledge of the capabilities of various computer platforms functioning in centralized, distributed, client server, and stand-alone environments;

• Considerable knowledge of effective processes, methods, techniques to analyze and evaluate business operations;

• Considerable knowledge of effective project management methods, practices and techniques;

• Knowledge of effective supervisory methods, practices, and techniques;

• Ability to manage/administer multiple computer systems in a diverse computing environment;

• Ability to work on problems of diverse scope where analysis requires a comprehensive understanding of hardware/ software systems solutions;

• Ability to manage both small and large long and short-term projects under project timeline and resources;

• Ability to write computer program operating instructions;

• Ability to write effectively, including technical writing;

• Strong analytical and conceptual skills with a demonstrated track record in new concept development for various projects and complex technical plans;

• Ability to understand how IT affects an organization and ability to link it to redesigned business processes;

• Ability to work cooperatively with technical staff and end users and establish and maintain relationships.

Employment Standards

MINIMUM QUALIFICATIONS:

Any combination of education, experience, and training equivalent to the following: (https://www.fairfaxcounty.gov/hr/equivalencies-education-and-experience)

(Click on the aforementioned link to learn how Fairfax County interprets equivalencies for "Any combination, experience, and training equivalent to")

Bachelor's degree in computer information systems, business administration, or related field; plus, five years of experience in information systems and process redesign, managing and implementing all phases of the systems development life cycle, including at least one year of supervisory experience.

PREFERRED QUALIFICATIONS:

• Excellent written and verbal communications skills and demonstrated project management skills.

• Two years or more experience supervising subordinate staff. Proven leadership in applying in applying information technology tools to achieve agency strategic goals. Demonstrated expertise in creating and achieving system plans, in managing successful projects.

• Two years or more experience utilizing SharePoint Online to store, retrieve, search, archive, track, and manage an organization’s critical information.

• Two years or more experience implementing and supporting point-of-sale (POS) applications.

• Three years or more experience studying, analyzing, and evaluating short and long-range IT-related system and application functional requirements.

• Three years or more experience forming or participating on teams to establish planning and implementation schedules, objectives, responsibility assignments, and timelines.

• Three years or more experience forming or participating on teams to establish planning and implementation schedules, objectives, responsibility assignments, and timelines.

• Two or more years experience in developing Power Platform applications (canvas or model driven) utilizing Microsoft Dataverse, Power Automate, and Power BI.

CERTIFICATES AND LICENSES REQUIRED:

Driver's license (required)

NECESSARY SPECIAL REQUIREMENTS:

The appointee to this position will be required to complete a criminal background check and driving record check to the satisfaction of the employer.

PHYSICAL REQUIREMENTS:

Mostly sedentary with walking and lifting up to 10 lbs. All duties may be performed with or without reasonable accommodations.

SELECTION PROCEDURE:

Panel interview and may include exercise.

The population of Fairfax County is very diverse where 38.7% of residents speak a language other than English at home ( Spanish, Asian/Pacific Islander, Indo-European, and others (https://www.fairfaxcounty.gov/demographics/fairfax-county-general-overview) ) and we encourage candidates bilingual in English and a foreign language to apply to this opportunity.

Fairfax County Government prohibits discrimination on the basis of race, color, religion, national origin, sex, pregnancy, childbirth or related medical conditions, age, marital status, disability, sexual orientation, gender identity, genetics, political affiliation, or military status in the recruitment, selection, and hiring of its workforce.

Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. Contact 703-324-4900 for assistance. TTY 703-222-7314. DHREmployment@fairfaxcounty.gov . EEO/AA/TTY.

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