Job Information
Edward J. Chesnutis, DPM Medical Receptionist, Patient Coordinator, Front Desk, Office Clerk in everett, Washington
Job Description
We are a very small medical clinic seeking a front desk clerk/patient coordinator/receptionist/general office clerk. You will be the first point of contact, greeting and helping patients, scheduling appointments, maintaining records, answering phones, fielding questions, and building relationships with patients as a part of a very fun, fast-paced team. Duties: * Greet patients and visitors; answering or referring inquiries. * Optimizes patient satisfaction, provider time, and clinic utilization by scheduling appointments. * Maintain schedule by monitoring timeliness and notifying provider, manager, and assistants of patient arrival, reschedules, cancellations, etc. * Build and maintain patient relationships, fielding/answering patient questions, assist in calming nervous patients, and triage emergent patient situations. * Maintain patient accounts by obtaining, recording, verifying, and updating personal, medical, and financial information, collecting copays and balances, protecting patient rights by maintaining confidentiality of personal and financial information.(HIPAA) * Maintain office operations by following established policies and procedures while working to streamline or recommending improvements as possible, working together to optimize efficiency and overall operations. * Responsible for maintaining the lobby, front office area, restroom, and overall appearance of cleanliness, tidiness, and organization of the clinic. * Contributes to team effort by assisting teammates as needed. Skills/Qualifications: Multi-tasking, Flexibility, Telephone Skills, Customer Service, Time Management, Organization, Attention to Detail, Scheduling, Word Processing , Professionalism, Quality Focus, Creativity.