Jobs for People with MS: National MS Society

J O B SU MM AR Y

C ontr i bute t o the s u c c e s s of t h e organ i z at i on and s a l es d is tr i but i on si te by ef f e c t i v e l y u s i ng s a l es te c h n i q u es a n d pro c e s s es to c on v e r t pro s p e c t i v e o w ners i nto p ur c h a s ers a s w e l l as r e l oad O w ne r s . D e v e l op re l at i o n s h i p s w i th p ro s pe c t iv e o w ners b y s o l i ci t i n g and fo l l o w i ng up on refer r a l s and l ead s . C a t er the s a l es e x pe r i en c e to t h e i nd i v i du a l nee d s a n d prefer en c es of ea c h poten t i al o w ner, a nd fo l l ow through w i th the s a l e s c o ntra c t pro c e s s to en s ure that a l l re q u i red p a per w ork a n d l e g a l l y r e qu i red d o c u m ents are c o m p l e t ed a c c urate l y

and i n a t i m e l y m anner eff i ci e n t ly . M a i nt a i n the c u s to m er r e l a t i on s h i p af t er the s a l e i s c o m pl ete to e n s ure c ont i nued o w n er s at i s fa c t i on w i th the or g an i z at i on and to d e v e l op future bu s i ne s s op p or t un i t i e s ( i .e . , re l o a d s , r e ferra l s , add i t i o nal s a l e s ).

CAND I DA TE PR O FILE

E duca ti on and E xpe r i e nce

R equ ir ed:

• H i gh s c hool Education

• P rof ici e n c y i n E n g lis h (add i t i o nal l a n guage requ i r ed for c er t a i n p o si t i o n s )

  P r e f e rr e d :

• O ne- y e ar re l a t ed e x per i e n c e

  S uccess f ul C an d i da t es W i l l B e W il li ng T o:

• Work in the evening ( o cc a si o n a l l y )

• M u s t b e w il l i ng to w o r k w ee ke nds and ho l i da y s as requ i r ed by bu s i n e s s n e eds

J O B SPEC IFIC T ASK S

B uilding and M a intaining C u stomer B ase

• A n s w er o w ner qu e s t i o ns re g a r d i ng u s e of p r opert i es a n d l oc at i on a m en i t i e s ; m a k e re c o m m enda t i ons g i v en the ba c k gr o und i nfor m a t i on o bta i n ed on t he o w ner through d i s c o v e r y

• Fo ll ow up on referr a ls / l ea d s f r om o w ner s .

• Fu l f i l l requ e s ts from o w ne r s or pro s p e c ts r e gard i n g pr i ci ng, p roperty m ap s , proper t y d e sc r i p t i on s , r oom l o c a t i on s , and portfo l i o/net w ork i nfo r m at i o n.

• C onta c t o w ne r s to m on i t or s a ti s fa c t i on, m a k e a w are of u p c o mi ng p r o m ot i on s , and d e v e l op bu si n e s s opport u n i t i es (e . g., referra ls ).

• D e v e l op and m a i nt a i n re c ords on c u s to m er c ont a c ts and u s e that i n f or m at i on to s up p ort ef f e c t i v e fo l l o w -up o p portun i t i e s .

• M on i tor c ontr a c t pr o c e s si n g to mi n i mi z e re s ci s si on de c isi o n s , pro vi d e c o m preh e n s i v e o w n e r a ss ur a n c e a nd e n s ure t im e li ne s s o f cl o s i ng s

  G iving S al e s Pr esentatio n s

• Fo ll ow and adhe r e to the C o n s u l ta t iv e S a l es P r o c e s s w hen pre s en t i ng to o w ners a nd gu e s t s .

• E s tab l i s h tr u s t w i th t he pr o s p e c t iv e o w ner and O w ne r s thro u ghout the ent i re s a l es p r o c e s s to bu i l d on- g o i ng r a pport.

• D isc o v er the n eeds of pr o s pe c t iv e o w ne r s and O w ne r s thro u gh a s e r i es of s tra t eg i c a l l y l ay ered qu e s t i o n s /d i sc u ss i on a n d ut il i z e the i nfo r m at i o n to c u s t o m i z e t he s a l es pr e s ent a t i on.

• P ro vi de p r o s p e c t i v e o w ne r s a nd O w ners a S a l e s G a ll e r y , P r operty a nd M o del t o ur s p e ci f i c to the i r s a l e s d i s tr i b ut i on si t e .

• E x p l a i n the f e ature s , ad v anta g es and bene f i ts of the pr o du c t and ad v o c a t e the a ppropr i ate a m ount of weeks/ po i nts to a c c o m m o date the pro s p e c t i v e o w ners and O w n e rs c urrent and f uture v a c a t i on need s .

• E n s ure c l ear u n der s t and i n g of f i nan c e op t i ons and pr e s ent a s an a p proa c h to o w ne r s h i p.

• P repare for d a il y app o i nt m e n t s (e.g., r e vi ew t o ur s h e et, o w n er h is to r y , pr e s ent a t i on deta i l s , et c. ).

• Fo ll ow up f a c e- t o-fa c e gue s t i ntera c t i on w i th e m a i l , ph o ne, o r m a i l c orre s pond e n c e and f ac ili tat e s u s e of V a c at i o n O w ne r s h i p

• A d vis or.

• A n s w er O w ner a nd c u s to m er que s t i ons r e gard i n g pro d u c t in for m at i o n, s e r vi c i ng is s ue s , f i n a n c i ng, m ai ntenan c e, repa i r s , and a p pra i s a l s .

• U s e, de m o n s tra t e, and / or c o o r d i nate vi rtu a l tour ( e-Tour) s of t w are for gu e s t s

  C onducting and M anaging B usiness T r an s actions

• A ss ure c o m p l ete a nd a c c urate pro c e s si n g of d o c u m ents per t a i n i ng to s a l e s .

• R e vi ew det a il s of c o ntra c t s w i t h pro s p e c t i v e o w ne r s and O w ners o n c e th e y d e ci de on pu r c ha s e.

• Thoroug h l y r e vi ew l o an ap p li c at i ons and f i na n ci al do c u m en t s w i th the c u s to m er and e n s u r e c o m p l eted prope r ly .

• Work w i th S a l es M ana g e m ent to mi n im i z e c an c e ll at i on s , pr o vi de c o m p r ehen s iv e o w ner a s s uran c e and en s ure t i m e li n e s s of cl o s i ng s .

• A na ly z e prob l e m s and f or m u la te a s tra t egy and p l an to o v er c o m e c h a ll e nges of get t i ng w o r k done qu i c k l y w i th a h i gh de g ree of qua li t y .

• C o m p l ete pur c h a s e s u m m ary w or ks heet at end of e a c h s a l e.

• R ea c h out t o and i nf l uen c e L e ga c y O w ners and E v ery O ther Y ear ( E O Y ) O w ne r s to e nro ll , upgrade a nd m a x i miz e a l l r e l o ad opportu n i t i e s .

  Pr oviding S e r vice to O the r s

• R e s pond to and m on i t or the r e s o l ut i on of c u s t o m er a nd O w n er i nqu i r i es i n a t im e l y m anner w i th a c c urate i nfor m at i on

• Le v era g e re s o ur c e s for pr o vi di ng s er v ic e to gu e s ts and O w ners (e.g., N.O.R.A ) i n an eff e c t i v e m an n er

  O ther

• M anage t im e effe c t iv e l y t o pu n c tua l l y at t end d a il y team m ee ti ng s , tr a i n i ng s e ssi o n s , a nd g u e s t/o w ner a ppo i n t m en t s

• D e m on s tra t e tot a l unde r s ta n d i ng of the c u l t ure and pro c e ss e s of the orga n iz at i on.

• I m pro v e s a l es pr e s en t at i on a p proa c h t hrough s e l f - development , p r a c t i c e, and l e s s o n s from t he f e edba c k pro v i ded by o t hers.

• M anager C o a c h e s , G ue s t s , Ow ner s ).

• P art ici p ate i n for m a l tra i n i ng s e ssi o ns o f fered b y m a nag e m e nt tea m . A ttend da i l y h udd l e s a n d regu l ar l y s c he d u l ed t ea m / m ana g er m eet i n g s .

• A ssis t i n t h e d e v e l o p m ent and m entor i ng of o ther S a l e s E x e c ut i v es as r e qu e s ted by Management.

• M a i nt a i n an a w aren e s s of c ur r ent e v e nts (e . g., ne w s , s por t s , music) a n d i n f or m at i on on si te l o c at i o n s to enab l e and pro m ote c u s t o m er re l at i o n s h i p bu i l d i n g .

• P erform other dut i e s a s a s si g n ed.

• U nder s tand and a b i de b y 1998 Spanish Timeshare Act ar o u n d a l l s a l e s and / or m a r k et i n g a c t ivi t y ( i .e. D o N o t C a l l L is t s , e t c .

  C OM PE T ENC I ES , BAS IC SK I LL S , and PERS O NA L CHA R AC T ER I S TI C S

  L ea d e r s h ip

• A d a pt a b ili t y - M a i nt a i n i ng pe r f o r m an c e l e v el u n der p r e ss u r e or w h e n e x p e r i e n c i n g c ha n ges or c h a l l en g es i n the wo r k p l a c e.

• C ommun ica t i o n - C o n v e y i ng i n f o r m at i on and i d eas to othe r s i n a c o n v i n c i ng and eng a g i ng m anner th r o u g h a v a r i e t y of m ethod s .

• Pr of e s si on al De m e a no r - E x h i b i t i ng b e h a vi o r al s t y l es that c o n v e y c on f i d e n c e a n d c o m m and r e s pe c t f r o m o t he rs ; m a k ing a go o d f i rs t i m p r e s si on and r ep r e s e n t i ng t he o r ga n i z at i on i n a l i gn m ent w i t h i ts v a l ue s .

• Pr ob lem S o l v i n g a n d D e c isi o n M aki n g - Iden t i f y i n g and un d e rs tan d i ng i ss ue s , p r ob l e m s , and op p o r tu n i t i e s ; obt a i n i ng and c o m pa r i ng i nf o r m at i on f r o m d i ff e r ent s ou rc es to d r a w c on c l u s i o n s , d e v e l o p a n d e v a l u ate a l t e r n at i v es and s o l u t i on s , s o l v e p r ob l em s , and c hoo s e a c ou rs e o f a c t i on.

• M a n a g i n g E xec ut i o n

• • P l a n n i n g a n d s u p po r t i ng t he d e v e l op m ent of i n d i v i du a l s ' sk i l l s and a b i l i t i es s o t h at you c an f u l f il l c u rr ent or f utu r e j ob/ r o l e r e s pon s i b i l i t i es m o r e ef f e c t iv e l y .

• P la nn i n g a n d O r g a n i z i n g - G athe ri ng i n f o r m at i on a n d r e s ou rc es r eq u i r ed t o s et a p l a n of a c t i on f or s e l f an d/ or othe rs ; p r i o r i t i zi n g a nd a rr a ng i ng wo r k r equ i r e m ents to a cc o m p li s h go a l s a n d en s u r e w o r k i s c o m p l eted in a timely manner.

• C o w o r ker Re l a t i on s h i p s - Inte r a c t i ng w i t h o t he r s i n a w a y that b u i l ds op e n n e ss , t r u s t, and c o n f i d e n c e i n t h e pu rs u i t of o r gan i z a t i o n a l g o a l s a nd l a s t i ng r e l a t i on s h i p s .

• C u s tom er R ela t i on s h i p s - De v e l op i ng and s u s ta i n i n g r e l a t i on s h i ps ba s ed on an unde rs t a n d i ng of c u s to m er needs and a c t i o n s

  L ea r n i n g a n d A p p l y i n g P e r s on al E x p e r t i s e

• A p p l i ed L e a r n i n g - S ee k i n g out a n d m a k i ng the m o s t of l ea r n i ng op p o r tu n i t i es to i m p r o v e pe r f o r m an c e of s e l f and/or othe rs . A c t i v e l y s e e k s and pa r t i ci pa t es i n l e a r n i ng a c t i vi t i e s ; ga i ns k now l e d ge, u n de rs tan d i n g, a nd s k ill ; ap p l i es k no w l e dge or s k ill ; we l c o m es pe r f o r m an c e f eedba c k .

• A p p l i ed B u si n ess K no w le dg e - E v a l ua t i ng i m po r tant a s p e c ts of the b u s i n e s s to a cc u r at e l y d i a gno s e s t r e ng t hs and w e a k ne ss e s , ant i c i p ate op p o r t un i t i es a nd r i s k s , i dent i f y i ss ue s , and de v e l op s t r a t eg i es a n d p l a n s . A l i g n i n g i nd iv i d u al and t e am a c t i ons w i th s t r a te g i es and p l a ns to d ri v e b u s i n e s s r e s u l t s .

• J o b S p e ci f ic C omput e r S kills - U s i ng c o m puter h a r d wa r e a n d s o ft w a r e s pe c i f i c to your role.

• M a t h e m a t ical R eas on i n g - T he ab i l i t y to a d d, s ubt r a c t, m u l t i p l y , or d iv i de q u i c k l y , c o rr e c t l y , and i n a w a y that a l l o w s o n e to s o l v e wo r k -r e l at e d i ss ue s .

• Rea d i n g C omp r e h e n si o n - Unde rs ta n d i ng w r i tt e n s e n ten c es a n d p a r ag r a phs i n wo r k r e l ated d o c u m ent s .

• W r i t i n g - Co m m un i c at i ng e f f e c t iv e l y i n w r i t i ng as a p p r op r i a t e f or the ne e ds of the au d i en c e

  Fun c t i on al J o b F a m i l y C o mp e t e n ci e s

• De v isi n g S a les A p p r o ac h es a n d S o l ut i on s - Tr y i ng d i ff e r ent and n o v e l w a y s to de a l w i th s a l es c h a l l en g es and op p o r tu n i t i e s ; ta k i ng c o u rs es of a c t i on or d e v e l o p i n g s a l es s o l u t i ons t hat a p p r o p r i at e l y c on si der a v a i l a b l e f a c t s , c on s t r a i nt s , c o m pet i t i v e c i rc u m s tan c e s , and p r o b ab l e c on s e q u e n c e s .

• S al e s C a ll F a cili t a t i o n - E n s u r i ng that a c a l l s e r v es i t s s a l es ob j e c t i v e s ; m a x i m izi ng the p r o d u c t i v e n e s s of inte r a c t i o ns b y m on i t o r i n g a nd b u i l d i ng on c u s to m e rs ’ c ue s .

• S al e s A b i l i t y : P e r s u a si ve n ess - U si ng app r o p r i a te i n te r pe rs on a l s t y l es and c o m m un i c at i on m ethods to g a in a cc eptan c e of a p r o d u c t, s e r vi c e, or i dea f r o m p r o s pe c ts and cl i ent s .

• S al e s D i s po si t i o n - De m on s t r at i n g t h e t r a i t s , i n c l i na t i on s , a n d o ut l oo k s that c ha r a c te ri z e s u cc e ss f ul s a l e s pe rs on s ; e x h i b i t i ng b e ha v i or s t y l es that f a ci li t ate ada p ta t i on to t he d e m ands of the s a l es r o l e.

• S uppo r t i n g S a les I mp le m e nt a t i on s - S u ppo r t i n g c u s to m e r s du r i ng t h e i m p l e m enta t i on of s a l es c ont r a c t s ; s ee k i ng and ta k i ng app r o p r i ate a c t i ons on c u s to m er f e edba c k ; ta k i ng r e s pon s i b i l i t y f or c u s to m er s at i s f a c t i on and l o y a l t y .

• S al e s Oppo r tun i t y A n a l y s is - Un d e rs tan d i n g a n d u t i l i z i ng e c o no m i c , f i nan c i a l , i n du s t r y , and o r g a n i z a t i o nal data; a cc u r at e l y d i ag n o s i n g c u s to m e rs ’ bu s i ne s s s t r e n gth s , w e a k ne ss e s , and k e y i ss ues th a t c an i n f o r m s a l es s t r ate g i es and p l an s .

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