Jobs for People with MS: National MS Society

Job Family: Customer Services

Req ID: 421302

About Us

Siemens EDA is a global technology leader in Electronic Design Automation software. Our software tools enable companies around the world to develop new and highly innovative electronic products faster and more cost-effectively. Our customers use our tools to push the boundaries of technology and physics in order to deliver better products in the increasingly complex world of chip, board and system design.

Position Overview:

The Siemens EDA Global Support team is seeking a dynamic, Support Application Engineer for the Xpedition Enterprise tools suite. Building on EDA experience and PCB design skills, this individual will serve as a key member of an award-winning Electronic Design Automation technical support team committed to providing excellent technical support. They will work directly with internal and external customers to resolve tool issues, partner with account teams to educate users and grow product usage, and create knowledge content for the web-based support portal.

Responsibilities include, but are not limited to the following activities:

• Proactively help customers quickly become productive with Xpedition PCB design and data management tools.

• Help customers achieve project deadlines by providing support by phone, electronic means or on-site.

• Engage with existing customers to understand and provide guidance for their PCB design methodology.

• Assist account teams with struggling customers to overcome challenges.

• Interface with customers and Electronic Board Systems engineering and provide feedback in both directions.

• Regularly participate in meetings and conference calls with customers, both internal and external.

• Work as part of the account team to develop solutions for customer issues and take an active role to communicate these solutions to the customer.

• Capture knowledge for web-based support systems in the form of articles, white papers, and videos.

• Provide pro-active customer feedback into product marketing and engineering to drive improvement and future evolution of the product line.

• Actively participate in marketing and sales activities such as, workshops, seminars, etc.

• Provide first line support for all tools in the Xpedition tool suite.

Required Qualifications:

• Broad knowledge in electrical system design.

• Detailed understanding of PCB design tools such as Xpedition Enterprise, Cadence Allegro, Altium or similar.

• Self-motivated with the ability to work independently but collaboratively and to thrive in a fast-paced and evolving product and technical environment.

• Ability to build strong rapport and credibility with customers’ organizations while maintaining an internal network of contacts.

• Manage multiple tasks and customer issues concurrently.

• Strong technical communication skills and presentation skills.

• BSEE or BSME, mid-level experience of electrical system design desired.

• Willingness and ability to travel.

• Proficiency in English and Finnish

Preferred Qualifications

• Detailed knowledge of the ECAD Library development and design data management. Siemens Xpedition Enterprise EDM preferred.

• Familiarity with scripting languages such as Python and C#

• Strong project management and communication skills – both written and verbal. Prior project management experience a plus

• Proficiency in other languages common in the EU

Working Conditions/Physical Requirements:

• Role will be hybrid with some flexibility in location.

• Will support discussions in various time zones, so virtual meetings outside of home time zone will sometimes be necessary.

Working at Siemens EDA

Why us?

Working at Siemens EDA means flexibility - Choosing between working at home and the office at other times is the norm here. We offer great benefits and rewards, as you'd expect from a world leader in industrial software.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

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