Job Information
Commonwealth of Pennsylvania Customer Care Representative (Clerical Assistant 3) in Enola, Pennsylvania
Reference #: 4527433 THE POSITION Do you thrive on providing excellent customer service? Join us as a Customer Service Representative (CSR) at Pennsylvania Department of Transportation's Driver and Vehicle Services Customer Care Center, where you will handle inquiries related to all aspects of the Bureau of Motor Vehicles (BMV), Bureau of Driver Licensing (BDL), Bureau of REAL ID (BRI), and other PennDOT services with professionalism and accuracy, ensuring a positive image of the organization. If you are passionate about assisting customers and have excellent communication skills, do not miss this opportunity!
DESCRIPTION OF WORK In this position, you will be responsible for utilizing provided reference materials and available systems to process and interpret complex information across various functions. You will be required to make independent decisions and judgments while adhering to established policies, procedures, and regulations. You will address inquiries related to Driver and Vehicle Services (DVS) and other select PennDOT topics, ensuring customer satisfaction through active listening and clear communication. In addition, you will engage in written communication tasks, including processing emails and revising written materials, while maintaining proper English, grammar, spelling, and punctuation. You will craft personalized email responses after evaluating the most suitable approach to meet customer requirements.
Interested in learning more? Additional details regarding this position can be found in the position description.
Work Schedule and Additional Information: Full-time employment (40-hour work week) Work hours are 8:00 AM to 5:00 PM, Monday - Friday, with 60-minute lunch. Any alternate work schedule (AWS) is unavailable for this position. Salary:In some cases, the starting salary may be non-negotiable. You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices. REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
QUALIFICATIONS Minimum Experience and Training Requirements: One year as a Clerical Assistant 2 (commonwealth title); or One year of moderately complex clerical experience; or An equivalent combination of experience and training.
Additional Requirements: You must be willing and able to travel to Harrisburg, Pennsylvania for a minimum of four weeks for training and orientation. You must be able to perform essential job functions. Preferred Qualifications (not required): Experience using a PC or laptop Experience using Microsoft computer applications such as Word, Excel, and Outlook Experience effectively communicating orally and in writing Experience working in a call center Experience with customer service Bilingual
Legal Requirement: This position requires the selected candidate to undergo and pass a Fingerprint and Name-Based Criminal History Check prior to employment.
How to Apply: Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education). If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable. Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted. Failure to comply with the above application requirements may eliminate you from consideration for this position.
Veterans:
Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more abou employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans' Preference tab or contact us at ra-cs-vetpreference@pa.gov.
Telecommunications Relay Service (TRS):
711 (hearing and speech disabilities or other individuals).
If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.