Job Information
Dish Network Wireless Customer Service Representative - Paid Training Provided Chandler, AZ in Englewood, Colorado
This job was posted by https://www.azjobconnection.gov : For more information, please see: https://www.azjobconnection.gov/jobs/6989392
Company Summary
EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.
Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.
Department Summary
Join Boost Mobile as we build the newest 5G network and lead the way in wireless innovation! Be part of a dynamic team at our cutting-edge Chandler facility, where you\'ll work with the latest advancements in wireless technology, including our state-of-the-art 5G network. This is your chance to work with some of the most advanced solutions in the industry and become a subject matter expert in the field. We offer career growth opportunities, competitive pay, and a comprehensive benefits package!
Application Process Overview:
After completing this application, the next step in our hiring process is a 15-20 minute questionnaire designed to help us determine if we\'re a mutual fit. You\'ll see a pop-up directing you to a landing page where you can watch brief videos providing a realistic preview of the role before committing to the questionnaire!
Job Duties and Responsibilities
Customer Service Representative:
\$20.00/hrstarting pay with opportunity to increase pay to \$22.00/hr within 60 days. No experience required. Entry-level candidates welcome - we provide full-time paid training!
Hybrid Work Schedule:
First 60 Days: Youll work exclusively from our Chandler location.
After 60 Days: The position becomes hybrid, requiring you to report to the Chandler location 3-4 days a week and work remotely 1-2 days a week.
Please note, the ability to work on a hybrid schedule may change based on business needs and performance. You must be able to report to the Chandler location as required.
What Youll Be Doing:
You will be the voice of the company to our customers, focused on preventing future problems and promoting our services
Maintain strong knowledge of our wireless products, accessories and pricing plans
Accurately respond to customers questions regarding billing, devices, product features, troubleshooting, and hardware operation through one-call resolution
Identify opportunities and provide feedback by assessing call trends and/or diagnostic improvements to provide a higher level of customer service, performance and efficiency
Transform into the best customer support advocate in the business, engaging with a diverse consumer base to provide solutions for customer needs and technical issues
Skills, Experience and Requirements
Skills & Requirements:
Customer Service:Effectively engage with customers, address their needs, and provide assistance in a manner that ensures a positive experience and builds lasting relationships
Dependability:Consistently meet expectations, maintain reliability, and follow through on commitments to both customers and team members
Resilience:Maintain a positive attitude, adapt to changing circumstances, and recover quickly from challenging or stressful situations
Problem Solving:Identify, analyze, and resolve customer issues or inquiries effectively and efficiently
Continuous Development:The ongoing process of enhancing skills, knowledge, and capabilities to improve performance and adapt to customer needs and industry trends
Multitasking:Efficiently handle multiple tasks, inquiries, or issues simultaneously without compromising the quality of service