Job Information
PulteGroup Servicing Specialist - Customer Care (Pulte Mortgage) in Englewood, Colorado
JOB SUMMARY
Servicing Specialist is responsible for assigned loan servicing administration duties related to accurately applying all payments, reversals, closing interest/escrow, and updating the servicing system with loan data as applicable, coordinating Loan Sale activities, reconciling custodian fees, bank accounts, investor reporting, and other loan servicing assigned duties in accordance with all applicable timelines and policies/procedures. Individual must be detail oriented with problem solving and disciplined follow-through skills. Requires ability to organize and effectively perform all tasks with high degree of accuracy and minimal supervision.
PRIMARY RESPONSIBILITIES
Primary Functions
Customer Interactions: Respond to customer calls, emails and written correspondence in a courteous and professional manner within the specified timeframes and in accordance with Pulte privacy policies and federal/state/investor guidelines.
Data Changes: Obtain proper documentation from customer and update data (i.e., name, address, etc.) in servicing system.
Review/Place PMI: Review or place PMI via mortgage insurance websites, research/resolve errors/issues and update servicing system/tracking as required.
Hazard/Flood Insurance: Process insurance mail; disburse premiums, forward insurance items to Purchaser as applicable. Research cancellations/non-renewals; take appropriate action and follow-up until resolved.
Loss Drafts: Review claim; process claim check, setup tracking in servicing system; process disbursements; obtain inspection or lien waiver as needed.
Credit Bureau Disputes: Research and accurately update/submit credit dispute data via eOscar and update servicing system and tracking report.
Exceptions & Daily Reports: Review reports, research exceptions, complete required tasks to resolve issues related to flood, FHA, non-escrow loans.
Payment Changes, VPPE & Analysis: Research payment change requests and VPPE issues, communicate with customer and make applicable changes. Perform trial/final escrow analysis as required, research overages/shortages and material payment changes and communicate issues to management.
Escrow Tasks: Process disbursements for monthly MIP/PMI premiums and/or tax installments.
Completion Escrow Functions: Complete all aspects of completion escrow process, including but not limited to: item setups, monitoring completion progress, close out/payment of completed projects, obtaining final inspections, reporting of incomplete items.
Ancillary Functions
Accurately complete other duties and/or back-up functions as assigned within specified requirements and timeframes, including, but not limited to:
Cashiering: Potential for application of customer payments, curtailments, payoffs to associated loan. Print/process disbursement checks.
Loan Sale Tasks: Potential to assist in loan sale functions (i.e., goodbye letters, FEDs, generation data files/reports, etc.)..
Investor Reporting: Potential to assist in the oversight of third-party company performing investor reporting and bank reconciliation activity.
Non-Agency Loan Fundings: Potential to assist with all aspects of non-agency loan fundings to include, but not limited to: funding reconciliation; generate borrower Good bye letters & FEAD letters; service release loans from system; reconcile funding discrepancies.
MERS Administration: Potential to assist with daily/monthly tasks related to data comparison; reconcile, research and resolve rejects or discrepancies.
Custodian Fees: Potential to assist with reconciliation of monthly invoice and complete applicable journal entries.
Collateral Reconciliation: Potential to assist with reviewing Portfolio loan collateral maintained in-house monthly to ensure that all documents are held.
Relations: Maintain positive relationships with Purchasers, external business partners and all areas of PMLLC.
PMLLC & Regulatory Requirements: Successfully complete required training; comply with all PMLLC policies, applicable procedures, and regulatory guidelines.
REQUIRED EDUCATION
Minimum of a high school diploma or equivalent.
REQUIRED EXPERIENCE
1-2 Yrs Mortgage Experience required
Cashiering and or accounting experience is a plus
Requires a solid knowledge base of Excel
Ability to learn & effectively use MSP/BOS/ systems
Strong written/oral communication skills
Salary Range: $25 to $30 hourly depending upon experience.
PulteGroup, Inc. and its affiliates do not accept unsolicited resumes from individual recruiters or third party recruiting agencies (collectively, “Recruiters”) in response to job postings. If Recruiters nevertheless submit one or more unsolicited resumes to any employee at PulteGroup, Inc. or its affiliates without a valid written agreement in place for this position, it will be deemed the sole property of PulteGroup, Inc. and its affiliates. No fee will be owing or paid to Recruiters who submit unsolicited candidates, in the event the candidate is hired by PulteGroup, Inc. or its affiliates as a result of the referral, without a written agreement between PulteGroup, Inc. and through any means other than via our Applicant Tracking System.
We are an equal opportunity employer (https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. We will provide a reasonable accommodation to a qualified applicant with a disability that will enable the individual to have an equal opportunity to participate in the application process and to be considered for a job.
All employees must be committed to fair and nondiscriminatory lending, in conformity with the Equal Credit Opportunity and Fair Housing acts, and to compliance with all applicable laws, regulations and company policies. Employees must act responsibly in their efforts to provide financial services to Pulte customers and to provide support to Pulte's core purposes.
All offers of employment are contingent upon clear results of a comprehensive pre-hire background check including credit, criminal, education and employment.
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