Job Information
Superior Ambulance Service Overnight Assistant Dispatcher in Elmhurst, Illinois
Overview
All employees are expected to uphold the company’s high value and impeccable reputation within the medical community. One must demonstrate the company’s philosophy and values which are TLCS= Timelines, Look Good, Customer Service, and Safety.
Job Summary:
The dispatcher is responsible for upping calls, answering overflow call volume, assist in overseeing and maintaining the status’ of the gantt, assisting with giving out appropriate ETA’s, triaging ambulance response, and act as support to customer service representatives.
Wage Range: $20 - $22 per hour, depending on qualifications and experience.
Responsibilities
Expectation of Position:
Supports the company mission by exhibiting the following behavior with employees and providers:
Communication
Accountability
Responsiveness
Excellence and Competence
Essential Duties and Responsibilities:
Be extremely knowledgeable in service area
Communicate issues to marketing, management, and customers as necessary
Assist EMT’s and Paramedics with directions as necessary
Maintain appropriate status of crews at all times
Assist in receiving and entering in request for ambulance or medicar service as necessary
Communicate patient diversions and keep all appropriate associated records
Assisting crews in certain situations or directing them to the appropriate person
Other duties as assigned
Qualifications
Qualifications:
Map reading skills
Problem solving skills
Multi-tasking ability
Effective communication skills
EMD license
Physical Demands:
While performing the duties of the position, the employee is required to sit for long periods of time. Employee will be required to listen to radio traffic/PTT, communicate over the phone as well as monitor and respond to all chat messages, and ability to type is required.
Employee should be able to work under stressful conditions.
Work Environment:
While performing the duties of the job, the employee has verbal contact with others and constantly works face to face with and around others. Consistently uses office equipment such as computer, radios, printers, fax machine, ect.
Check out our career site benefits page to learn about our comprehensive benefits options that include medical, vision, dental, 401k, disability, FSA, HSA, vacation and paid time off here: https://www.superiorambulance.com/benefits/ .
Superior Ambulance Service is committed to attracting and retaining the best talent. We are an Affirmative Action/Equal Opportunity Employer. Qualified applicants of all backgrounds are encouraged to apply. M/F/D/V
Salary Range
USD $20.00 - USD $22.00 /Hr. rates offered based on years of experience and full time scheduled templates