Job Information
Tri-County Action Program Scheduling/Dispatch Coordinator (Elk River) in Elk River, Minnesota
We are looking for an enthusiastic and caring individual who is committed to excellent customer service, teamwork and can manage a bustling work environment and varied workload with a calm demeanor and positive attitude to fill this full-time position. The primary work site location for this position will be Elk River. We provide comprehensive training! Other benefits include: 10 paid holidays per year, paid personal days, health, dental, life insurance, retirement savings plan. *Starting wage is $18.88-$22.66 per hour Primary Responsibilities include: *Answer incoming calls from customers; provide excellent customer service and accurate information about Tri-CAP service options. *Schedule rides and assign to appropriate bus routes using navigation software. *Communicate trip assignments using technology, monitor routes and work with drivers to improve efficiency and customer service. *Preview schedules to ensure accuracy and efficiency; make necessary adjustments to reduce ride time and maximize productivity. *Record and maintain ride denials for future service design planning. *Complete data reporting for rides and billing requirements. *Serve as link between customers and drivers; communicate additions and cancellations, payments, etc., *Maintain positive relationships with community partners (senior living facilities, medical providers, developmental centers, schools, etc.)