Jobs for People with MS: National MS Society

Seeking a Dedicated and Eager Associate Operations Coordinator!!

Job Description

The Associate Operations Coordinator is responsible for executing various tasks with a focus on quality and efficiency, in accordance with office and company policies and standard operating procedures (SOPs). This role involves providing shipment information, creating orders, activating shipments, building loads, assigning loads, scheduling appointments, tracking and tracing shipments, entering events, and invoicing. The coordinator will monitor task boards and assigned email accounts to respond to customer and carrier requests, document events, and follow defined escalation procedures and training when required. The role also involves validating and ensuring the accuracy of load data in systems according to company and customer standards, and performing other duties as assigned.

Responsibilities

• Provide shipment information

• Create orders and activate shipments

• Build and assign loads

• Schedule appointments

• Track and trace shipments

• Enter events and handle invoicing

• Monitor task boards and assigned email accounts to respond to customer and carrier requests

• Document events using SOPs and experience

• Follow through on customer or carrier requests to ensure satisfaction

• Escalate questions or requests when necessary

• Validate and ensure accuracy of load data in systems according to company and customer standards

• Perform other duties or responsibilities as assigned

Essential Skills

• High school diploma or GED

• Previous customer service experience

• Basic proficiency in Microsoft Office Suite

• Demonstrated communication, prioritization, and time management skills

• Attention to detail and accuracy

• Ability to work evenings and/or weekends (select roles only)

• Previous experience in a call center or similar environment

Additional Skills & Qualifications

• Preferred: College graduate with 6 months of professional experience

Work Environment

This role requires working 4 days in the office and one day at home after 3 months. The company is a Fortune 100 organization that values culture and employee engagement. The office environment includes TVs playing sports channels, and weekly events with fun games and activities for prizes to build team culture. The company is committed to providing an inclusive environment free from harassment and discrimination, where all employees feel welcomed, valued, and respected.

Pay and Benefits

The pay range for this position is $20.00 - $21.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Eden Prairie,MN.

Application Deadline

This position is anticipated to close on Mar 19, 2025.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

Diversity, Equity & Inclusion

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

• Hiring diverse talent

• Maintaining an inclusive environment through persistent self-reflection

• Building a culture of care, engagement, and recognition with clear outcomes

• Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.