Jobs for People with MS: National MS Society

JOB REQUIREMENTS: At Jamf, people are at the core of everything we do. We do what\'s right for our customers, our employees, our communities and our world. We take pride in simplifying technology for tens of thousands of customers around the globe and helping organizations succeed with Apple. Jamf offers remote, hybrid, and in-office positions. Work in the office, connect remote from your home, or find the blend that works best for your role. What you\'ll do at Jamf: At Jamf, we empower people to be their best selves and do their best work.The Technical Support Associate works within the Technical Support department to provide technical support and guidance for customers related to the installation, troubleshooting, and integration of Jamf products and supporting technologies.The Technical Support Associate provides direct assistance to Jamf users and is responsible for fielding phone calls and live chat requests directly from customers, as well as delivering Tier 1 technical support to Jamf Pro and Jamf Now customers with an emphasis on first-touch issue resolution. This role requires the TSA to be in-person 2 days per week based in the Minneapolis, MN; Eau Claire, WI; or Austin, TX Jamf office What you can expect to do in this role: Utilize available documentation and resources to identify and resolve customer issues quickly and effectively to maximize same-day resolution and customer satisfaction Answer regional support phone calls and live chat requests, and contribute to the 24/7 global support resource pool to maintain the availability and reliability of technical support for customers Create excellent case notes to document issues for collaborative troubleshooting and resolution to ensure painless hand-offs when escalating customer issues Effectively communicate with customers in all mediums to meet evolving customer demand to maximize customer satisfaction Maintain best practices in case management to escalate cases quickly and effectively as needed to minimize the resolution time of customer issues Other duties and special projects as assigned Performs all job responsibilities in alignment with the core values, mission and purpose of the organization Adheres to the highest moral, ethical and legal standards to deliver an environment that promotes respect, innovation and creativity Supports and promotes a positive, inclusive workplace; one in which the talents and strengths of our increasingly diverse workforce are welcomed, further developed and manifested in our work #LI-Hybrid What we... For full info follow application link. Jamf is an equal opportunity employer and does not discriminate with regard to race, color, national origin, age, religion, disability, gender, gender identity or expression, sexual orientation, pregnancy, genetic information, familial status, marital status, military status, or any other characteristics protected by federal, state, and local applicable fair employment practices laws. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/0FA4952CF94642BE