Job Information
Live Nation Guest Services Staff in East Troy, Wisconsin
Job Summary:
Roles and Responsibilities:
Communicate venue information about policies and procedures to guests.
Look for ways to proactively assist the guest to ensure they have an enjoyable experience.
Answer questions about common venue programs such as upgrades, purchasing fan merchandise, where are the restrooms, etc.
Assist guests with needs such as finding their seats, seat relocation, escorting guests to artist meet & greets and finding lost items.
Assist in resolving guest complaints.
Report maintenance and cleaning issues to the respective department manager.
May fill in temporarily with a different department to support staffing levels during peak or break times.
Greet guests as they enter and leave the venue. May also distribute advertising flyers.
Check restrooms frequently to make sure guests lines are moving and alerting the cleaning when necessary.
Show CARE by participating in venue recycling efforts before, during and after the show.
Other job duties as assigned by Guest Services Manager or Supervisor
This position starts at $16.00 per hour
Qualifications:
High School Diploma or equivalent
At least 2 years in Guest Service and communications is a plus
Creative thinker and problem solver
Excellent verbal, written and interpersonal communication skills
Acute sense of judgment, tact and diplomacy
A strong-sense of teamwork and ability to execute programs
Position requires constant walking, climbing stairs, lifting and carrying 50 lbs+ and occasional sitting