Job Information
Super Soccer Stars Coaching Business Coordinator in East Rochester, New York
Position Title: Business Coordinator
Reports to: Owner
THE COMPANY
Youth Athletes United’s mission is to provide the best programming and service in the market for youth sports, starting with their first sports experience. Our goal is to provide an experience where every child is an athlete. The long-term impact will allow us to create healthy habits at a young age, teach life skills and increase youth activity across the board.
Soccer Stars has been in the youth soccer business for over 22 years and has been recognized as the largest operating program in the US.
POSITION DESCRIPTION SUMMARY
Responsible for overseeing the Southeast Rochester region of Soccer Stars and its programming including:
Identify and execute aggressive short-term and long-term business growth opportunities
Oversee day-to-day operations and big-picture planning
Manage staff experience, efficiency, productivity, and welfare
Ensure that the high-quality standards of the brands are always achieved and maintained
Requirements
ESSENTIAL DUTIES AND RESPONSIBILITIES
Business Development and Marketing
Identify and execute strategic business opportunities for all Soccer Stars programs
Build and manage mutually beneficial relationships with schools, recreation departments, community centers, parks, partnership programs, and other facilities through supervision and effective communication
Manage community outreach by developing and maintaining relationships with local businesses and grassroots organizations and coordinating promotional events
Financial Management
- Liaise with Executive Team to set the annual budget, review P&L numbers and effectively manage budget and control expenses
Customer Service
Communicate with families, locations, and coaches (seasonal promotion and notifications, class adjustments, class/event/programming coordination)
Handle escalated issues swiftly within Soccer Stars standards and to maximize customer service satisfaction
Refund and client credit management
Program Administration
Liaise with the Executive Team to implement and ensure the execution of regional administrative and operations timelines
Oversee local staff to ensure the following:
All facilities and permits are secured
All schedules are built, and classes are created as per company directives and timelines
All schedule and weather changes are administered accurately and urgently
Oversee purchasing, distribution, and inventory of regional equipment
Local Administrative Staff Management
Hire, train, and schedule local staff ensuring office and administrative coverage 7 days/week
Ensure all tasks and projects are brought to completion in an urgent and timely manner
Schedule regular meetings with staff to review performance and goals, handle disciplinary action and act as the first chair on a yearly review
Coach and Staffing Oversight
Approve seasonal placement of coaches, considering coach attributes and consistency, and review regularly
Fill urgent coaching needs each day
Scan schedule for the following day and coming weeks to ensure schedule is fully staffed and in accordance with Soccer Stars child-to-coach ratios and appropriate coaching levels
Ensure coordination of weekday and weekend schedule is seamless
Ensure consistency with our product by staffing coaches for entire seasons
Manage schedules for all coaches; ensure these employees time is being maximized
Communicate directives effectively to coaching staff
Benefits
COMPENSATION AND BENEFITS
Competitive salary
Profit sharing
PTO