Job Information
BORNQUIST INC General Office/Sales Clerk in East Moline, Illinois
This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/12003434
Position summary:
This position is responsible for performing general sales administrative tasks including entering orders, tracking projects, processing customer payments, preparing sales reports and maintaining logs and files.
Duties and Responsibilities:
- Assist Sales with administrative tasks.
- Enter customer orders and prepare quotations.
- Assemble Operation & Maintenance manuals.
- Track Job Award Follow-ups.
- Manage closed order/quote files.
- Coordinate various customer mailings.
- Maintain project log.
- Prepare daily sales reports and distribute to Sales Manager and Office Manager.
- Support Purchasing by checking Order Acknowledgments, entering ship dates, and matching paperwork.
- Match packing lists and pick tickets to corresponding invoices.
- Process credit card payments, daily cash receipts and deposits.
- Handle incoming or outgoing mail, packages, or deliveries.
- Answer incoming phone calls as required, including back up on lunch hours and vacation/sick time taken by others.
- Work with others as necessary on special projects.
- Perform other related duties as assigned by management.
Qualifications:
- High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience.
- Computer skills required:
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and general internet functionality required.
- Proficiency utilizing Enterprise software preferred (Prophet 21 by Epicor). Training can be provided.
- Other skills required:
- Excellent customer service skills with a strong desire to go above and beyond to exceed customer expectations.
- The ability to accurately assess customer needs, meeting quality standards for services, and evaluation of customer satisfaction.
- Communicating effectively verbally and in writing as appropriate for the needs of the audience.
- The ability to listen to and understand information and ideas presented by others, both verbally and in writing.
- The ability to express ideas and convey information clearly, simply and positively, both verbally and in writing.
- Strong organizational skills and attention to detail.
Competencies:
Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group present\ \
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\ \ BORNQUIST INC is an Equal Opportunity Employer and does not discriminate against any applicants for employment based on their race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, physical or mental disability, genetic information, veteran status, uniformed service member stat us, or any other status protected by law.