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Job Information
Raldex Hospitality Guest Services Representative in Durham, North Carolina
Guest Service Representative
Qualifications
High school diploma or equivalent
Basic working knowledge of a computer and be able to handle multiple tasks at one time
Excellent communication and interpersonal skills able to interact with many types of personalities
Display good organization and time management skills
Frequently kneel, reach, crawl, and twist torso as needed to accomplish required tasks, standing for long periods of time, and be able to regularly lift and carry up to 20 pounds without assistance
Maintain a high standard of personal hygiene and appearance
MUST be reliable and able to work day shifts, evenings, weekends and holidays as needed
Responsibilities
Smile, acknowledge, and greet guests while in guest rooms, front of the house, or in any other area of the hotel
Receiving accommodation reservations from visitors
Taking the details of all arriving guests including payment information securely
Allocating rooms to all guests
Providing the guest with the necessary tourism information
Handling all customer concerns and queries
Issuing receipts to the guests
Ensuring the safety and security of all guests
Balance and properly account for cash drawer at the desk for each shift
Maintain all training requirements as set forth by General Manager
Always wear a provided uniform and name tag on the property
Perform routine cleaning throughout the work area
Document any necessary minor repairs and/or replacements of room furniture, fixtures, and equipment including television sets, and light fixtures, and follow through with proper department
Respond to guest's requests for immediate repairs
Report lost-and-found items in accordance with hotel procedures
All other assigned duties
We offer competitive pay, Paid Time Off, and Brand offered hotel discounts.
You will also get to be part of a team that challenges, mentors, and encourages you during your career!
We are an equal-opportunity employer and participate in the e-Verify program.
All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.