Jobs for People with MS: National MS Society

Description We are offering a contract to hire employment opportunity for a Customer Service Representative in Dupont, Washington. As a key member of our team, you will be responsible for scheduling and dispatching drivers, processing orders and invoices, and providing customer service. This role is essential to maintaining efficient operations and providing excellent customer service to our customers.

Responsibilities:

• Efficiently schedule and dispatch internal and external drivers

• Process orders and prepare packages for delivery

• Manage email inquiries and orders, ensuring they are accurately entered into our system

• Process post-delivery notes, invoices, and credits, and assist with billing when necessary

• Handle phone inquiries, process payments, and manage sales orders

• Utilize Microsoft Excel for dispatch log tracking

• Enter sales orders and change-orders into SAP and distribute copies to appropriate departments

• Make necessary adjustments to delivery notes to reflect loading changes and inventory shortages

• Process requests for new material set-up in SAP and forward to Yard Supervisor

• Use your skills in answering inbound calls, customer service, data entry, email correspondence, Microsoft Excel, Microsoft Word, order entry, scheduling appointments, SAP, dispatching, purchase orders, and preparing invoices to excel in this role. Requirements • Must have at least 1 year of experience in a customer service role

• Proficient in answering inbound calls and providing excellent customer service

• Skilled in data entry and order entry

• Capable of managing email correspondence professionally and promptly

• Proficiency in Microsoft Excel and Microsoft Word is required

• Ability to schedule appointments efficiently

• Experience with SAP is a plus

• Experience in dispatching, handling purchase orders, and preparing invoices is desirable

• Must be able to work in a team and maintain a positive work environment

• Excellent communication and interpersonal skills are required

• Ability to handle multiple tasks and prioritize effectively

• Must be organized, detail-oriented, and able to work under pressure.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .