Jobs for People with MS: National MS Society

Apply for Job Job ID361617 LocationDuluth Job FamilyStudent Services Full/Part TimeFull-Time Regular/TemporaryRegular Job Code8462RC Employee ClassCivil Service Add to Favorite Jobs Email this Job About the Job Probationary Period: 6 months Percentage of Appointment:100% Employee Group: Civil Service Salary Range: $43,409.60 - $53,000 Purpose & Objectives: The Record Services Specialist uses strong customer service skills and communication abilities to provide effective service to students, faculty, and staff while managing large sets of data in electronic and paper form. Collaboration with others is essential as the Registrar team members analyze processes and deliver timely academic record services with the highest levels of record accuracy, reliability, and usability. The Record Services Specialist regularly assesses current and future needs, analyzes and recommends policy, implements best practices, and supports information compliance with policies and established practices, including quality control procedures and record audits. Responsibilities include active participation in Record Services planning and documentation. This position may supervise or assist in the supervision of staff and student employees including mentoring and coordinating professional development. The Record Services Specialist will foster strong collaboration across all units within Enrollment Management and contribute to the success of the entire enterprise. Major Job Functions, Duties & Responsibilities: This is a hybrid position that requires in-person presence with remote working opportunities. (65%) Manage Academic Records Independently manage large and complex transfer credit services and record business processes using integrated computer information systems. Analyze, review and recommend process improvements. Create, update, and audit records to ensure accuracy and regulatory compliance. Serve as an expert resource for students, faculty, staff and administration. Represent the Office of the Registrar on university committees Make recommendations for policy and practice changes based upon qualitative and quantitative data. Supervise student employees, which may include hiring, development, promotion, transfer, dismissal and salary recommendations; coordinate tasks with other members of the office team. Interpret and explain a wide range of policies, procedures, and guidelines including the enforcement of the federal Family Educational Rights and Privacy Act (FERPA) and various other University and campus academic policies. Assist in the development and ongoing use of established processes to assure service integrity. Participate in writing and maintaining effective documentation and training materials; deliver ongoing training. (30%) Facilitate Problem Solving and Process Improvements Participate in business process discussions, testing and maintenance of complex, enterprise information systems to ensure accurate academic records and services. Regularly use data analysis skills to inform decisions; use standard business tools (e.g. Excel, Word, etc.) to understand and present complex information. Collaborate with other professionals within the University, including vendors. Research and implement best practices for business process efficiency and effectiveness. Effectively collaborate to manage operations, solve problems, enforce policy and effectively communicate. Participate in special projects. Perform on-going evaluation of work and establish performance benchmarks. Develop or enhance campus business process initiatives and requirements in line with departmental goals. Maintain knowledge of and remain in compliance with federal, state, and local regulations and professional standards. (5%) Perform other duties as assigned. Qualifications Required: BA/BS plus at least 2 years of relevant experience, or a combination of education and relevant work experience equal to at least six years. Preferred: At least 1 year of experience of communicat ng with stakeholders Demonstrated ability to perform multiple tasks simultaneously with consistently high accuracy; analytical ability to resolve both procedural and system problems Demonstrated ability to operate with a high level of independence, routinely making critical decisions and exercising sound judgment Demonstrated ability to effectively analyze data Two years demonstrated experience in working with computer information systems Demonstrated experience in the area of customer service including strong listening, informed decision making, and the ability to handle a wide range of personalities and situations. Demonstrated leadership in a setting of required collaboration and teamwork. Demonstrated experience handling confidential information Demonstrated commitment to equal opportunity and ability to work with and engage with others from different backgrounds and cultures. * Knowledge of academic records, Campus Solutions/PeopleSoft student administration (Oracle), degree audit and transfer credit systems (DARS/DARwin/uAchieve,TES, U.Select), or related integrated systems * Experience with MS Word, Excel, PowerPoint, Google Education Suite tools About the Department The primary purpose of the Office of the Registrar (OTR) is to support the University's values, mission and objectives by serving as the office of academic records and compliance for students, faculty, staff, alumni, and the public. The UMD Office of the Registrar's mission is to make a positive difference in the lives of the UMD community. Major objectives include establishing and managing accurate and reliable academic records; providing efficient, knowledgeable and respectful delivery of services; developing solutions to academic challenges, and enforcing UMD's academic records compliance obligations. The Office of the Registrar is committed to cultivating and sustaining an environment that is diverse, equitable, and inclusive. Fairness, honesty, accuracy, timeliness, and consistency are OTR team values that help support a high quality, comprehensive, and diverse educational environment for everyone. Benefits Working at the University At the University of Minnesota, you'll find a flexible work environment and supportive colleagues who are interested in lifelong learning. We prioritize work-life balance, allowing you to invest in the future of your career and in your life outside of work. The University also offers a comprehensive benefits package that includes: Competitive wages, paid holidays, and generous time off Continuous learning opportunities through professional training and degree-seeking programs supported by the Regents Tuition Benefit Program Low-cost medical, dental, and pharmacy plans Healthcare and dependent care flexible spending accounts University HSA contributions Disability and employer-paid life insurance Employee wellbeing program Excellent retirement plans with employer contribution Public Service Loan Forgiveness (PSLF) opportunity Financial counseling services Employee Assistance Program with eight sessions of counseling at... For full info follow application link. The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds. The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.edu.