Job Information
TSM Solutions Customer Service Representative (remote or in Duluth, MN) in Duluth, Minnesota
TSM Solutions, a provider of full-spectrum customer service support to small businesses in the construction industry, is hiring a full-time Customer Service Representative to join their team in your choice of in-office or hybrid remotely in Duluth, Minnesota, or working 100% remotely from anywhere in the United States. Does helping others and delivering outstanding customer experiences bring you joy? Do you thrive in a fast-paced environment where your communication skills can shine? If so, you may be a perfect fit for this position. As a Customer Service Representative, you ll be the friendly voice our small business customers rely on. Your primary responsibility will be to provide exceptional service by answering calls and inquiries efficiently, resolving issues, and ensuring our clients customers feel valued, taken care of, and supported. Whether you choose to work remotely or join us in our Duluth office, you'll be an integral part of our success. WHAT WE OFFER. Competitive Pay. We offer a starting wage of $20.00 $25.00 per hour based on your experience. Flexible Work Options. Choose between working remotely or joining us in our beautiful Duluth, MN office. Supportive Team Environment. Be part of a fun, flexible work team that values collaboration, and respect. Add in leadership mentoring and support, and you may just have the perfect career choice. Monday-Friday schedule; no weekends. Work hours if located in Eastern Time Zone: 7am-3:30pm; Central Time Zone: 8:30am-5pm; Mountain Time Zone: 7:30am-4pm; Pacific Time Zone: 8:30am-5pm. WHAT YOU WILL DO. Answer and respond to customer inquiries via phone, email, and chat in a prompt, helpful and professional manner. Schedule services efficiently for our clients which include businesses within the construction industry. Troubleshoot and resolve customer issues promptly, ensuring high levels of customer satisfaction. Maintain accurate customer records and document all interactions. Collaborate with other team members to improve customer service processes and experiences. Stay informed about our clients products and services to provide accurate information to customers. SOUND LIKE YOU? Take the next step and apply online at tsmsolutions.hirescore.com