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Job Information
Oracle Production Support Manager - Healthcare IT in DUBLIN, Ireland
Job Description
Are you a people person who enjoys directing the day to day operations? If you have experience leading teams, this is an incredible opportunity to excel in an exciting, fast-paced arena!
At Oracle Health, we put humans at the heart of every conversation. Our mission is to create a human-centric healthcare experience powered by unified global data.
From patients to providers, payers, and the global population, our objectives are to improve health, reduce costs, and enhance the healthcare experience. We offer the most secure and reliable healthcare solutions, which connect clinical, operational, and financial data to improve care and advance decision-making around health and well-being.
As a global leader we’re looking for a Production Support Manager to drive success as part of our International Support team. Join us and create the future.
Career Level - M2
Responsibilities
What you will do
You will manage our Millennium Support team that is responsible for performing solution-related service request investigation, incident resolution, and application maintenance.
Ensure all phases of support are properly tracked
Prioritize and schedule work resources
Meet quality standards, promote client satisfaction, and adhere to SLAs
Act as an escalation point
Lead, direct and review the team's work to achieve operational or functional targets or objectives with measurable
Travel up to 20%
Participate in on-call rotation as needed
Willing to work from the Dublin office 3 days per week
Required Experience
A Bachelor’s degree in IT, Healthcare or related field or equivalent relevant work experience
At least 5 years of software implementation or support work experience
At least 3 years Healthcare IT work experience
At least 1 year of people or matrix management experience and customer service work experience
Fluent English skills
Desired language skills: English
What we will offer you
A competitive salary with exciting benefits
Learning and development opportunities to advance your career
An Employee Assistance Program to support your mental health
Flexible and hybrid working so you can do your best work
Employee resource groups that champion our diverse communities
Benefits such as life insurance and meal vouchers
An inclusive culture that celebrates what makes you unique
Visa sponsorship and relocation assistance is not available for this position
About Us
As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.
When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.
We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.
Disclaimer:
Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
* Which includes being a United States Affirmative Action Employer
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