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Job Description :

Guinness Experience Supervisor

*Dublin, Guinness Storehouse  *

9 Month Fixed Term Contract

Closing Date – April 21, 2024

*About Us   *

Located in the heart of St. James's Gate Brewery, the Guinness Storehouse (GSH) is recognized as the world’s leading tourist attraction, welcoming millions of visitors every year. Since opening in 2000, the GSH is continually evolving, with seven floors of immersive and sensorial visitor experiences, including our 360-degree panoramic view Gravity Bar, our award-winning flagship store, the Guinness Archive, bars, restaurants and meeting/event spaces.

We have made the characteristic warmth and friendliness of the Irish our trademark across our portfolio, which also includes the Guinness Open Gate Brewery and Roe & Co Distillery, located on the same campus.

In our inclusive culture, where we value each other and celebrate different perspectives, you will have the backing you need to thrive and get recognized for everything you contribute as we unlock a brighter, more exciting future together.

If this resonates with you, come join us at the Home of Guinness.

About the Role

It is our intent to employ a dynamic and flexible supervisor f to assist the team leader in the day to day supervision of the Visitor Experience operation. The appointment will be for a period of 9 months.

You will be responsible for:

Visitor Operations:

• Supervision of the operation on a daily basis

• Queue and floor management.

• Excels in customer service and is able to generate enthusiasm for delivering excellence in customer service.

• Consciously acts as an ambassador for Guinness.

People Management

• Supervision of their team on a daily basis. Liaises with the Team Leader/ Visitor Experience Manager to ensure the team is able to deliver first class standards and service every day.

• Able to delegate to their team effectively

• Assist with staff training as required

Duty Management :

• Is able to make decision on own for best to business.

• Ensures all cash and stock transactions are carried out accurately.

• Ensures that the building presentation is to high standard, and take action where needed.

• Takes responsibility for their own area when on duty Liaise with the Team Leader and keeps them constantly informed on issues.

Find Solutions

• Is imaginative in finding solutions to exceed our visitors’ expectations.

• Has pre-disposition to take action, and to motivate others to take action rather than being told what to do or waiting for things to happen.

• Uses initiative to excel in provision of customer service.

Be Authentic:

• Operates with energy and passion that is contagious

• Able to take the leading role and delegate tasks

Consistently Delivering Great Performance

• A strong team player. Prioritises time and workload

• Good attention to detail, in particular cash, quality presentation

Managing People for Success

• Uses effective judgement to assess situations and people to determine most appropriate and effective course of action

To be successful in this role, you will need:

• Leaving Cert Minimum

• At least 6 months experience in acting as a supervisor within a busy customer facing environment within tourism, retail or hospitality

• High professional standards

• Self motivated and able to motivate others

• Has excellent operational experience in a customer facing environment

• Be enthusiastic and energetic in the delivery of excellent customer experiences

Working with Us

Flexibility is key to success in our business and many of our staff work flexibly in many different ways, including part-time, compressed hours, flexible location. Please talk to us about what flexibility means to you and don’t let anything stop you from applying.

Join us and you can also expect a highly competitive and flexible rewards and benefits package including:

• Contemporary work life balance policies and wellbeing activities

• Contributory pension scheme

• Annual bonus (dependent on performance)

• Generous holiday allowance

• Lunch allowance

• Product allowance

Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity.

We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings.

Feel inspired? Then this may be the opportunity for you.

Worker Type :

Fixed Term Contract (Fixed Term)

Primary Location:

Storehouse

Additional Locations :

Job Posting Start Date :

2024-06-13

With over 200 brands sold in more than 180 countries, we’re the world’s leading premium drinks company. Every day, over 30,000 talented people come together at Diageo to create the magic behind our much-loved brands. From iconic names to innovative newcomers – the brands we’re building are rooted in culture and local communities. Our ambition is to be one of the best performing, most trusted and most respected consumer products companies in the world.

Our founders, such as Arthur Guinness, John Walker, and Charles Tanqueray, were visionary entrepreneurs whose brilliant minds helped shape the alcohol industry. And through our people, their legacy lives on. Join us, and you’ll collaborate with talented people from all corners of the world. Together, you’ll innovate and push boundaries, shaping a more inclusive and sustainable future that we can all be proud of.

With diversity at our core, we celebrate our people's unique passions, commitments and specialist skills. Because when varied voices, mindsets, and personalities come together, great ideas are born. In our supportive culture, your voice will be heard and you’ll be empowered to be you. Just bring your ambition, curiosity and ideas, and we’ll celebrate your work and help you reach your fullest potential.

DRINKiQ

What's your DRINKiQ? Take our quiz to understand how alcohol is made and explore the effects of drinking. You can discover everything you need to know at DRINKiQ (https://www.drinkiq.com/en-gb/)