Jobs for People with MS: National MS Society

A Day in the Life:

This role is responsible for directing a staff of 75 with monthly accounts receivable volumes of more than $60M. Ensure timely and accurate billing, collections, cash application, credit assessment, customer profile maintenance, Prepaid back office, cash forecasting and reporting as well as Franchise back office units. Responsible for ensuring receivables goals are achieved or exceeded and providing seamless support to sales, finance and operations. The position must ensure controls are in place to safeguard company assets, ensure customer accounts are accurately reflected, customer credit levels and risk are managed properly, consumer inquiries are managed appropriately, cost effectively and ensure overall high internal and external customer service and satisfaction.

What You’ll Do:

• Receivables Management - Responsible for all collection and accounts receivable activity for EU to ensure cash is collected within terms with debtor queries resolved 30 days and any delinquent accounts are actioned before 120 days. Accountable for creating, maintaining and reporting on all metrics related to Accounts receivable, and bad debt and recommending accrual/write-off for potentially doubtful accounts to Accounting on a monthly/quarterly basis. Leading monthly field/ Sales conference calls to discuss the overall aging and specific accounts where there are collection concerns. Responsible for the timely and accurate posting/reconciliation of all cash.

• Cash Forecasting – Forecast of monthly and year out cash receipts and setting departmental targets

• Portfolio Management - Responsible for the risk management and securitization of the accounts receivable portfolio for EU Customer Master - Responsible for the creation and maintenance of critical customer data for all accounts.

• Responsible for timely and accurate billing processes including the mailing/faxing/emailing of all customer invoices and statements.

• Global Prepaid back Office Unit Pay now Voucher billing, adjustment and rental matching to minimize receivables held as well cancellation fee processing and breakage. Monthly accounting and reconciliation for all movements

• Debt referral Partners - Managing 3 rd party collection agency relationships and case distribution to ensure optimal recovery

• DRB – Manage swap processing and error clearance for all EU and APAC Franchise and Corporate electronic interfacing from both the Corporate Hertz TAS and Cars + instances as well as the various non-Hertzcounter systems they use to be able to invoice customers through the Hertz receivables system.

• International Franchise - Own the Franchise billing and receivables processes as well as audit support whilst maintaining strong partnership and working relationship

• System access review and management – to ensure appropriate access processes re followed or user provisioning ad to follow up and remediate any audt issues with immediate effect for multiple IT systems including GAR, GDRB, GRAM, Keymaster, ILS and Prepaid applications.

• Ongoing Strategic Projects - Swap automation International, E Invoicing EU, Net Broker Bill EU, EU GDRB Franchise Integrations – Wheelz, UFO integration TNC , EU HCC and GCC No Show Billing, EU RMS remediations, Organisation org changes for globalization, eliminate paper billing

• Responsible for the creation and maintenance of all SOX departmental narratives and ensuring compliance.

• Responsible for the creation and maintenance of all process maps, organizational charts and job descriptions.

• Responsible for quarterly and annual internal and external audit walkthroughs.

• Accountable for all audit requests from both internal and external auditors, including but not limited to process maps, reporting, sample documentation, etc.

• Weekly/monthly/quarterly reporting on all key metrics for senior management including MOM and YOY trend/variance analysis.

• Working with FP&A to plan, forecast and manage to an annual departmental budget.

• Ensuring 100% PCI compliance as it relates to securing sensitive data such as credit card numbers, social security numbers and driver’s license numbers.

• Ensure regular provision of staff access to management and two-way interaction through 121s, performance reviews, staff meetings, team events.

What We’re Looking For:

• Bachelor Degree and/or equivalent

• Proven record of receivables management in a Corporate multi national environment with 10 years leadership experience supporting multiple business groups with increasing levels of responsibilities including successfully enhancing and streamlining processes. Subject Matter Expert in end-to-end credit and collection processes including credit assessment; invoice processing; collections; cash applications and credit card processing.

• Ability to actively engage stakeholders and customers to ensure global processes and projects are developed and executed consistently around the world.

• Strong Interpersonal and communication and negotiation skills with an ability to establish credibility based on expertise within the organization. Ability to effectively present information to various levels of an organization

• Strong ability to work well in teams and develop strong rapport with senior and executive management

• Ability to thrive under tight deadlines and high-pressure situations

• Attention to detail and excellent problem solving and analytical skills

What You’ll Get:

• Up to 40% off any standard Hertz Rental in Corporate countries.

• Hybrid/flexible working arrangements

• 22 days holidays on hire rising to 27 days with service.

• Occupational Pension Scheme with up to 5% company matched contribution.

• Life Cover payable at 4 times base salary.

• Employee Friends & Family rental discount (40% discount for employee & partner; 30% discount for up to 8 additional family/friends)

• Tuition support plus access to compressive online learning platform

• 10 days paid study leave & paid exam leave where exams fall during work hours.

• Income protection for long term illness

• Professional membership fees paid in full annually where membership relates directly to role.

• Bike to Work & Travel Pass schemes.

• Free onsite gym with personal training available as well as daily fitness classes

• Employee Assistance Programme for employees and family

• Onsite Occupational Health support

• Discounted Microsoft at Home plan

• Christmas savings scheme

• Subsidised staff restaurant with library & games area, self-catering facilities also available

• Free parking

The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.