Jobs for People with MS: National MS Society

What Customer Service Operations contributes to Cardinal Health

Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution.

Customer Service Operations is responsible for providing outsourced services to customers relating to medical billing, medical reimbursement, and/or other services by acting as a liaison in problem-solving, research and problem/dispute resolution

Job Summary

We are seeking a dedicated and professional Customer Service Agent to join our Service & Repair department. This role is essential for establishing, maintaining and enhancing customer service relationships through prompt handling of customer requests and efficient problem resolution.

As the primary point of contact for customers and internal stakeholders, the customer service representative will manage all service, repair and / or replacement orders for devices owned by customers or CAH.

The successful candidate will be responsible for ensuring that all requests are processed in accordance with out SLA’s, proving clear and timely communication to customers regarding potential delays and coordinating the return and replacement of the devices to ensure a smooth and efficient process.

Responsibilities

• Process service / repair / replacement orders using SAP and other internal systems as well as answering phone calls and provide requested information to customer

• Efficiently organize and manage returns, coordinate and handle shipments through various carrier platforms, including but not limited to UPS, FedEx, DHL to guarantee timely delivery and return of the devices, ensuring a streamlined and customer – friendly experience

• Maintain a high level of attention to detail to accurately process customer requests ensuring all information is complete and correct

• Identify promptly and address any issues related to replacement order delays, spare parts availability, invoices, taking proactive measures to communicate resolutions to customer

• Work effectively within tight deadlines to ensure that service, repair / replacement requests are processed quickly while maintaining adherence to established SLA

• Build and maintain strong relationships with internal teams and external partners, fostering a collaborative and customer-centric environment

Qualifications

• 1-3 years of experience in customer service, preferred

• Fluency in English and German is a must.

• High School Diploma, GED or equivalent work experience, preferred

• Ability to multi-task

• Strong troubleshooting skills

• Strong client-facing and communication skills

• Customer centrist mindset

• Strong team player with ability to work with diverse group people

• Able to work independently and proactively in a changing environment

What is expected of you and others at this level

• Applies acquired job skills and company policies and procedures to complete standard tasks

• Works on routine assignments that require basic problem resolution

• Refers to policies and past practices for guidance

• Receives general direction on standard work; receives detailed instruction on new assignments

• Consults with supervisor or senior peers on complex and unusual problems

The Company

Headquartered in Dublin, Ohio, Cardinal Health (NYSE: CAH) is a health care services company that improves the cost-effectiveness of healthcare. As the business behind healthcare, Cardinal Health helps pharmacies, hospitals and ambulatory care sites focus on patient care while reducing costs, improving efficiency and quality, and increasing profitability. Cardinal Health is an essential link in the healthcare supply chain, providing pharmaceuticals and medical products to more than 100,000 locations each day and is also the industry-leading direct-to-home medical supplies distributor. The company is a leading manufacturer of medical and surgical products, including gloves, surgical apparel and fluid management products. In addition, the company supports the growing diagnostic industry by supplying medical products to clinical laboratories and operating the nation's largest network of radio pharmacies that dispense products to aid in the early diagnosis and treatment of disease. Ranked #14 on the Fortune 500 , Cardinal Health employs more than 50,000 people worldwide .

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

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