Job Information
Dubai Holding Supervisor - Reservations - Jumeirah Beach Hotel in Dubai, United Arab Emirates
Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different™ brand promise.
Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated dining destinations and surprising architecture and design at the heart of every guest experience.
Today, Jumeirah operates a world-class portfolio of 23 properties across the Middle East, Europe and Asia and employs over 8,000 colleagues, representing over 106 nationalities.
As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments.
Jumeirah is committed to embedding equality, diversity, and inclusion in all its practices, embracing a culture that celebrates diversity.
Jumeirah Beach Hotel , Dubai’s premier lifestyle destination, is located on Jumeirah Beach Road just 15 km from the city centre and 25 km from Dubai International Airport. The 26-floor hotel has a curved design which represents the shape of a breaking wave and offers pristine private beaches with undisturbed views of the Arabian Gulf.
With 599 sea-facing rooms and suites and 19 private villas, as well as 21 restaurants and bars, extensive conference and banqueting facilities, a private marina, Sinbad’s Kids Club, Talise™ Spa, and direct complimentary access to Wild Wadi Waterpark™ for all guests, the hotel continues to redefine the holiday experience.
About the Role:
An opportunity has arisen for Reservations Supervisor to join Jumeirah Beach Hotel.
The main purpose
To manage and effectively lead the Reservation Agents in order to ensure all tasks and responsibilities are executed to the highest standards each day.
Act as a point of contact for hotel teams for urgent reservations related quires and highlight risk to the business.
You will be required to take ownership to drive and deliver your own performance in line with Jumeirah standards for reservation conversion, quality, customer service response times and your personal productivity and efficiency.
Ensure daily tasks are completed in line with Jumeirah Standards, ensuring feedback and training provided to colleagues where required.
The main responsibilities are:
To have a full and comprehensive knowledge of the hotel facilities.
Ensures that the complete details are recorded according to the departmental Standard Operating Procedures.
Ensures that the correct market and source code are linked to the rate code used.
Ensures all guarantee letters and Travel Agent rooming lists from Companies or Travel agents without credit facilities are received and approved by the Credit Manager prior to guest arrival.
Keeps Front Office Manager, during his/her absence Assistant Front Office Manager informed of VIP guests, convention or seminar, consular visit, or any extra ordinary request.
Ensures that all special guest requests are linked to the concerned reservation.
Prints and reconciles trace report daily.
Maintains a neat and orderly work position at all times.
Works always in a healthy, hygienic, and safe manner to minimize the risk of accidents to self, colleagues, and guests, in accordance with the hotel and legal standards.
Reports immediately to the manager any accident, potential accident or hazard within the department and the hotel.
To be a continual source of information, help and assistance to Internal departments in the hotel.
Attends all training programs as required by the business needs, including but not limited to regular fire, hygiene, and safety programs.
Performs any other duties as and when required according to the needs of the business and as assigned by the Sales Director.
To assist department objective to achieve targets.
The ideal candidate for this position will have the following experience and qualifications:
Customer service and supervisory experience in a five-star environment in Front Office/ Reservations.
Proficiency in spoken and written business English.
Competency in Opera System.
Competent in Microsoft Office applications.
Competent in Complaint Handling.
Able to effectively communicate with all levels of colleagues and management.
About the Benefits:
We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, accommodation, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.