Job Information
Dubai Holding Guest Services Executive - Front Office - Jumeirah Living Marina Gate in Dubai, United Arab Emirates
About Jumeirah & the Hotel:
For more than two decades, Jumeirah Group, a member of Dubai Holding, has been making a distinct mark on the global hospitality market with its unwavering Stay Different™ brand promise.
Its award-winning destinations, including the iconic Burj Al Arab Jumeirah, position service beyond expectations, signature dining experiences and artful surroundings at the heart of every guest experience.
Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia, and employs over 9,000 colleagues, representing over 120 nationalities.
As Jumeirah continues to expand its global portfolio and scale up its operations to the next level of growth, we remain fully committed to developing and empowering our colleagues to excel in world-class environments.
Jumeirah is committed to embedding equality, diversity and inclusion in all its practices, embracing a culture that celebrates diversity.
Jumeirah Living Marina Gate is a destination for urban living in Dubai’s upbeat Marina, ideal for those looking for a space that caters to work and play. Sitting boldly in the waterfront, Jumeirah Living Marina Gate redefines the standard of living by offering exclusive range of facilities and amenities, including an infinity pool overlooking Dubai Marina, along a-state-of-the-art fitness center and Amara Lounge. A sense of accomplishment and excitement envelops this destination, where long- and short-term guests confidently find a home away from home.
About the Job:
An opportunity has arisen for a Guest Services Executive to join the Front Office department in Jumeirah Living Marina Gate. The main duties and responsibilities of this role:
• Give a warm welcome to guests on arrival and register them as well as issuing room keys in the appropriate welcome booklet.
• Take payment from guests on departure and close their bills correctly.
• Lobby Presence and guest escort via buggy or on foot to their rooms
• Serve welcome towels and drinks to arriving guests.
• Prepare amenities for arrivals and guest in house.
• Provide personalised check-in to all VIP guests.
• Update and maintain all guests’ profiles history files accurately.
• Be efficient in assisting guests throughout their stay with any requirements.
• Sell rooms to walk-in guests at the maximum rate possible.
• Ensure that the Reception desk is manned, operationally prepared and always stocked.
• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed to anybody following the security procedures.
• Display high product knowledge of all services and facilities of the hotel.
• Report for duty on time and wearing the correct uniform.
• Overlooking the Reception Email Inbox and the efficient and timely communication of the same.
About you:
The ideal candidate for this position will have the following experience and qualifications:
Essential:
• College Level Educational Attainment or Diploma in Hospitality Management Field.
• Previous Hotel Experience (through studies or work experience) in a hotel.
• Basic experience with windows, internet explorer and word.
• Previous Experience in Fidelio/Opera and HotSos is an advantage.
• Good interpersonal and communication skills, fluent in English.
• Able to communicate effectively and to respond well (switched on) to questions and requests.
• Well-groomed and presented.
• Outgoing and friendly personality, enthusiastic and eager.
• Able to work in a team, i.e. caring about other team members and open towards other nationalities.
• Should be able to quickly learn and adapt to a new work environment.
About the Benefits:
This position offers a highly competitive salary and benefits which include accommodation and flight allowance, medical coverage, life and accident insurance, uniform, laundry services, meals during working hours, retail and leisure discounts, 50% discount off Jumeirah F&B Outlets and reduced hotel rates.