Job Information
Lithia & Driveway Title and Registration QC in Driveway Care Center, Oregon
Dealership:L0397 Driveway Home Office
Lithia & Driveway
The T&R QC is responsible for coordinating customer vehicle purchases through the virtual process and ensuring all purchase and DMV paperwork is accurate and processed timely.
The Title and Registration QC reports to the Title and Registration QC Supervisor.
Responsibilities
Review consumer title and registration documents and verify accuracy
Print, prepare, audit, and upload required paperwork to complete vehicle purchases
Be comfortable working directly with customers when needed to resolve registration/title issues
Communicate effectively with customers through chat, phone, and CRM/email
Answer Customer questions regarding the Purchase paperwork
Receive return documents and verify transaction accuracy and completion (trade-in, payoffs)
Scan deal jacket to initiate vehicle payoff
Work leads as assigned in Airtable
Follow-up with T2 agent on any issues that need correction prior to purchase
Document all processes in VinSolutions and Airtable to ensure quality tracking
Identify inefficiencies and pain points in existing workflows for customers and internal teams and clearly communicate how we can solve these issues
Additional work and tasks as needed
Skills and Qualifications
Strong attention to detail
Excellent communication skills
Time management
Active listening skills
Critical thinking
Increased ability to quickly assimilate to the needs of the role, while demonstrating the ability to work independently
Competencies
Does the right thing, takes action and adapts to change
Self-motivates, believes in accountability, focuses on results, makes plans and follows through
Believes in humility, shares best practices, desires to keep learning, measures performance and adapts to improve results
Thrives on a team, stays positive, lives our values
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.*
Up to 1/3 of time: standing, walking, lifting up to 25 pounds
Up to 2/3 of time: sitting, kneeling, reaching, talking, hearing
*Reasonable accommodations may be made to enable individuals to perform the essential functions.
NOTE: This is not necessarily an exhaustive list of responsibilities, skills, or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, the company reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed.
We offer best in class industry benefits:
Competitive pay
Medical, Dental and Vision Plans
Paid Holidays & PTO
Short and Long-Term Disability
Paid Life Insurance
401(k) Retirement Plan
Employee Stock Purchase Plan
Lithia Learning Center
Vehicle Purchase Discounts
Wellness Programs
High School graduate or equivalent, 18 years or older required. Acceptable driving record and a valid driver's license in your state of residence necessary for select roles. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online or a combination of both.
Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!